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How we help and influence taxpayers

We help and influence taxpayers to participate fully in tax and superannuation systems to meet their obligations.

Last updated 16 October 2018

We help and influence taxpayers to participate fully in the tax and superannuation systems by applying behavioural insights principles to make it as easy as possible for people to meet their obligations.

The behavioural insights approach builds on the understanding, depicted in our compliance model, that the vast majority of people and organisations have a positive attitude to meeting their obligations.

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The compliance model is a structured way of understanding and improving taxpayer compliance.

The ATO uses behavioural insights to make it as easy as possible for people to meet their tax and super obligations. We aim to implement best practice approaches and look to the experiences of like-minded tax agencies domestically and around the world. We have been applying behavioural insights for a number of years.

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