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Current research projects

Use this list to view and verify our research projects if you have been asked to partake in ATO research.

Last updated 18 March 2024

For information about current research projects, email CorporateResearch@ato.gov.au

We consult with the community, industry groups and the tax, accounting and legal professions, on matters of concern and interest to them. Find out what we are consulting about.

International GST survey [2024-03]

Fieldwork dates

Ongoing

Purpose

To understand how non-resident businesses become aware of their Australian GST obligations and improve our outreach strategy

Research channel

Online survey

Researchers

Internal ATO (survey sent via direct email)

Senders email address

internationalGST@ato.gov.au

Individuals and Small Business tax experience survey [2024-02]

Fieldwork dates

January 2024 to April 2024

Purpose

To understand how taxpayers manage their tax and super obligations and how the ATO can improve our communications.

Research channel

Online survey

Researchers

Internal ATO (survey sent from research tool, Qualtrics)

Senders email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Tax professionals digital services experience survey [2024-01]

Fieldwork dates

February 2024 to March 2024

Purpose

To understand the digital service experience for tax professionals.

Research channel

Online survey

Researchers

Internal ATO (survey sent from research tool, Qualtrics)

Senders email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Monthly GST and PAYG withholding reporting and payment research [2023-07]

Fieldwork dates

July 2023 to April 2024

Purpose

To understand the value and benefit of changing GST or PAYG withholding lodgment and payment cycle from quarterly to monthly for small businesses.

Research channel

Online survey and interviews

Researchers

Internal ATO (survey sent from research tool, Qualtrics)

Senders email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Top 500 Program Survey [2023-01]

Fieldwork dates

Ongoing

Purpose

To understand user experience and feedback with the Top 500 Private Groups Tax Performance program.

Research channel

Online survey

Researchers

Internal ATO (survey sent from research tool, Qualtrics)

Senders email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Next 5,000 streamlined assurance review client experience survey [2022-03]

Fieldwork dates

Ongoing

Purpose

To understand client experience and satisfaction with the Next 5,000 tax performance program.

Research channel

Online survey

Researchers

Internal ATO (survey sent from research tool, Qualtrics)

Senders email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Business advice client feedback [2022-02]

Fieldwork dates

Ongoing

Purpose

To understand user experience and satisfaction with ATO income tax Interpretive Advice and Assistance products.

Research channel

Online survey

Researchers

Internal ATO (survey sent from research tool, Qualtrics)

Senders email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

GST audit client feedback [2022-01]

Fieldwork dates

Ongoing

Purpose

To understand user experience and satisfaction with ATO GST audits.

Research channel

Online survey

Researchers

Internal ATO (survey sent from research tool, Qualtrics)

Senders email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Public Groups and International client feedback surveys [2020-06]

Fieldwork dates

Ongoing

Purpose

To understand client experience and satisfaction of Public Groups who have engaged with the ATO.

Research channel

Online survey

Researchers

Internal ATO (survey sent from research tool, Qualtrics)

Senders email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Tax Practitioners Board survey [2020-04]

Fieldwork dates

Biannual

Purpose

To understand how the Tax Practitioners Board can work better with tax practitioners and consumers.

Research channel

Online survey

Researcher

Internal ATO (online questionnaire sent from research tool, Qualtrics)

Sender's email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Consultation process feedback [2020-03]

Fieldwork dates

Ongoing

Purpose

To understand the consultation experience.

Research channel

Online survey

Researcher

ATO (online questionnaire sent from feedback@survey.ato.gov.au)

Sender's email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

GST advice client feedback [2020-01]

Fieldwork dates

Ongoing

Purpose

To understand user experience and satisfaction with ATO GST interpretive advice guidance products.

Research channel

Online survey

Researchers

Internal ATO (survey sent from research tool, Qualtrics)

Sender's email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Digital service provider experience survey [2019-10]

Fieldwork dates

Annual

Purpose

To understand how the ATO can better work with digital service providers.

Research channel

Online survey

Researcher

Internal ATO (online questionnaire sent from research tool, Qualtrics)

Sender's email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Superannuation fund survey [2019-09]

Fieldwork dates

Annual

Purpose

To understand the effectiveness of communications/information shared with the APRA fund audience.

Research channel

Online survey

Researcher

Internal ATO (online questionnaire sent from research tool, Qualtrics)

Sender's email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Single touch payroll survey [2019-05]

Fieldwork dates

Ongoing

Purpose

To understand the effectiveness of support available for Single Touch Payroll (STP).

Research channel

Online survey

Researcher

Internal ATO (online questionnaire sent from research tool, Qualtrics)

Sender's email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Cash flow training and products [2018-04]

Fieldwork dates

Ongoing

Purpose

To understand user experience and satisfaction with ATO training and cash flow products.

Research channel

Online surveys

Researcher

Internal ATO (survey sent from research tool, Qualtrics)

Sender's email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Small business community events survey [2017-71]

Fieldwork dates

Ongoing

Purpose

To gain feedback from attendees who attended an event.

Research channel

Online survey

Researcher

Internal ATO (survey sent from research tool, Qualtrics)

Sender's email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Tax practitioner open forum survey [2016-59]

Fieldwork dates

Ongoing

Purpose

To evaluate our program of open forums for tax practitioners to understand client perceptions in terms of relevance, content and timing.

Research channel

Online survey

Researcher

Internal ATO (survey sent from research tool, Qualtrics)

Sender's email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Community perceptions survey [2015-36]

Fieldwork dates

Ongoing

Purpose

To measure and track community perceptions about the ATO.

Research channel

Online survey

Researcher

Internal ATO (survey sent from research tool, Qualtrics)

Senders email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Client experience survey [2015-29]

Fieldwork dates

Ongoing

Purpose

To measure and track client experiences about the ATO.

Research channel

Online survey

Researchers

Internal ATO (survey sent from research tool, Qualtrics)

Sender's email address

Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

 

 

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