Current research projects

Use this list to view and verify our research projects if you have been asked to partake in ATO research.

Research into GST concessions and the property industry [2023-09]
Right time GST reporting and payments research [2023-08]
Monthly GST and PAYG withholding reporting and payment research [2023-07]
Top 500 Program Survey [2023-01]
Next 5,000 streamlined assurance review client experience survey [2022-03]
Business advice client feedback [2022-02]
GST audit client feedback [2022-01]
Public Groups International client feedback [2020-06]
Tax Practitioners Board survey [2020-04]
Consultation process feedback [2020-03]
GST advice client feedback [2020-01]
Digital service provider experience survey [2019-10]
Superannuation fund survey [2019-09]
Single touch payroll survey [2019-05]
Cash flow training and products [2018-04]
Small business community events survey [2017-71]
Tax practitioner open forum survey [2016-59]
Community perceptions survey [2015-36]
Client experience survey [2015-29]

For information about current research projects, email CorporateInsights@ato.gov.au

We consult with the community, industry groups and the tax, accounting and legal professions, on matters of concern and interest to them. Find out what we are consulting about.

Research into GST concessions and the property industry [2023-09]
Fieldwork dates	August 2023 to September 2023
Purpose	To understand the effectiveness of GST concessions available for property transactions.
Research channel	Email
Researchers	University of New South Wales
Senders email address	noreply@ato.gov.au

Right time GST reporting and payments research [2023-08]
Fieldwork dates	April 2023 to December 2023
Purpose	To understand the value and benefit of more regular GST payments and reporting via digital services used by small businesses.
Research channel	Online survey and interviews
Researchers	Internal ATO (survey sent from research tool, Qualtrics)
Senders email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Monthly GST and PAYG withholding reporting and payment research [2023-07]
Fieldwork dates	July 2023 to April 2024
Purpose	To understand the value and benefit of changing GST or PAYG withholding lodgment and payment cycle from quarterly to monthly for small businesses.
Research channel	Online survey and interviews
Researchers	Internal ATO (survey sent from research tool, Qualtrics)
Senders email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Top 500 Program Survey [2023-01]
Fieldwork dates	Ongoing
Purpose	To understand user experience and feedback with the Top 500 Private Groups Tax Performance program.
Research channel	Online survey
Researchers	Internal ATO (survey sent from research tool, Qualtrics)
Senders email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Next 5,000 streamlined assurance review client experience survey [2022-03]
Fieldwork dates	Ongoing
Purpose	To understand client experience and satisfaction with the Next 5,000 tax performance program.
Research channel	Online survey
Researchers	Internal ATO (survey sent from research tool, Qualtrics)
Senders email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Business advice client feedback [2022-02]
Fieldwork dates	Ongoing
Purpose	To understand user experience and satisfaction with ATO income tax Interpretive Advice and Assistance products.
Research channel	Online survey
Researchers	Internal ATO (survey sent from research tool, Qualtrics)
Senders email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

GST audit client feedback [2022-01]
Fieldwork dates	Ongoing
Purpose	To understand user experience and satisfaction with ATO GST audits.
Research channel	Online survey
Researchers	Internal ATO (survey sent from research tool, Qualtrics)
Senders email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Public Groups and International client feedback surveys [2020-06]
Fieldwork dates	Ongoing
Purpose	To understand client experience and satisfaction of Public Groups who have engaged with the ATO.
Research channel	Online survey
Researchers	Internal ATO (survey sent from research tool, Qualtrics)
Senders email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Tax Practitioners Board survey [2020-04]
Fieldwork dates	Biannual
Purpose	To understand how the Tax Practitioners Board can work better with tax practitioners and consumers.
Research channel	Online survey
Researcher	Internal ATO (online questionnaire sent from research tool, Qualtrics)
Sender's email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Consultation process feedback [2020-03]
Fieldwork dates	Ongoing
Purpose	To understand the consultation experience.
Research channel	Online survey
Researcher	ATO (online questionnaire sent from feedback@survey.ato.gov.au)
Sender's email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

GST advice client feedback [2020-01]
Fieldwork dates	Ongoing
Purpose	To understand user experience and satisfaction with ATO GST interpretive advice guidance products.
Research channel	Online survey
Researchers	Internal ATO (survey sent from research tool, Qualtrics)
Sender's email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Digital service provider experience survey [2019-10]
Fieldwork dates	Annual
Purpose	To understand how the ATO can better work with digital service providers.
Research channel	Online survey
Researcher	Internal ATO (online questionnaire sent from research tool, Qualtrics)
Sender's email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Superannuation fund survey [2019-09]
Fieldwork dates	Annual
Purpose	To understand the effectiveness of communications/information shared with the APRA fund audience.
Research channel	Online survey
Researcher	Internal ATO (online questionnaire sent from research tool, Qualtrics)
Sender's email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Single touch payroll survey [2019-05]
Fieldwork dates	Ongoing
Purpose	To understand the effectiveness of support available for Single Touch Payroll (STP).
Research channel	Online survey
Researcher	Internal ATO (online questionnaire sent from research tool, Qualtrics)
Sender's email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Cash flow training and products [2018-04]
Fieldwork dates	Ongoing
Purpose	To understand user experience and satisfaction with ATO training and cash flow products
Research channel	Online surveys
Researcher	Internal ATO (survey sent from research tool, Qualtrics)
Sender's email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Small business community events survey [2017-71]
Fieldwork dates	Ongoing
Purpose	To gain feedback from attendees who attended an event
Research channel	Online survey
Researcher	Internal ATO (survey sent from research tool, Qualtrics)
Sender's email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Tax practitioner open forum survey [2016-59]
Fieldwork dates	Ongoing
Purpose	To evaluate our program of open forums for tax practitioners to understand client perceptions in terms of relevance, content and timing
Research channel	Online survey
Researcher	Internal ATO (survey sent from research tool, Qualtrics)
Sender's email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Community perceptions survey [2015-36]
Fieldwork dates	Ongoing
Purpose	To measure and track community perceptions about the ATO.
Research channel	Online survey
Researcher	Internal ATO (survey sent from research tool, Qualtrics)
Senders email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Client experience survey [2015-29]
Fieldwork dates	Ongoing
Purpose	To measure and track client experiences about the ATO.
Research channel	Online survey
Researchers	Internal ATO (survey sent from research tool, Qualtrics)
Sender's email address	Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

Last modified: 08 Aug 2023QC 33547