Australian taxation office (ATO) correspondence survey

Australian Taxation Office (ATO) correspondence survey

Thank you for taking the time to provide feedback on the correspondence you received from the ATO.

We value your honest feedback on whether the letter, email or SMS you received was clear and easy to understand. Your feedback will help us improve how we communicate important information.

Personal identifiable information

Don't include any personal information such as your name, date of birth, tax file number, address or phone number.

Type of correspondence

1. Enter the 6-digit reference number quoted in your correspondence. *

* (mandatory)

Your experience

3. Thinking about the correspondence you received, to what extent do you agree or disagree with the following statements:

3a. The purpose was clear. (optional)

Please choose

Not provided

3b. It was easy to understand. (optional)

Please choose

Not provided

3c. The tone was appropriate. (optional)

Please choose

Not provided

3d. You received it in time to take any required action. (optional)

Please choose

Not provided

3e. The information and language used was clear and accessible. (optional)

Please choose

Not provided

4. Do you understand why you received this correspondence? (optional)

Yes

Not provided

5. Did this correspondence tell you what you needed to know? (optional)

Yes

Not provided

7. How confident do you now feel about the information provided and/or what action you need to take? (optional)

Very confident

Quite confident

Slightly confident

Not at all confident

I don’t know

Not provided

8. Overall, how satisfied were you with this correspondence? (optional)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Not provided

Other resources

9. Did you phone the ATO for additional help to understand the correspondence? (optional)

Yes

Not provided

10. Did you visit the ATO website for more information? (optional)

Yes

Not provided

11. Did you contact a tax professional for more information? (optional)

Yes

Not provided

Improving the communication

12. Were any parts of the correspondence difficult to understand? (optional)

Yes

Not provided

General information

13. What is your age group? (optional)

Please choose:

Not provided

14. Is English the main language spoken at home? (optional)

Yes

Not provided

15. Are you of Aboriginal or Torres Strait Islander origin? (optional)

Yes, Aboriginal

Yes, Torres Strait Islander

Yes, both Aboriginal and Torres Strait Islander

Not provided