ato logo
Search Suggestion:

Submission Received

Success Alert
Thank you for your complaint.

We'll aim to acknowledge your complaint by SMS, email, letter or phone call within 3 business days. We'll provide you with a complaint reference number when we acknowledge your complaint.

Calls from the ATO will not show a number on your caller ID. The call may display on your phone as 'Unknown caller', 'No Caller ID', 'Private number' or similar wording.

We'll aim to resolve your complaint in 15 business days. However, due to an increased volume of work, complaints may take up to 30 business days to resolve. We apologise for any inconvenience.

You can find information about our commitments to you and what we ask of you in the ATO Charter.

Complaints identified as feedback or enquiries will be sent to the relevant business area to be actioned.