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  • How we can help

    Find out about the GST issues registers, how to contact us and our video tips to help you meet your GST obligations.

    On this page

    Answering your questions


    Find out more about tax time essentials, learning resources, tools and services to support your small business.

    Phone us

    • 13 28 66 – available between 8:00 am and 6:00 pm, Monday to Friday.
    • 13 72 26 – our direct self-help service is available 24 hours a day. If you want to elect to report your GST annually, press 1 for lodgment, then 2 to elect GST annual reporting.

    If you would like someone else to phone us on your behalf, such as a registered tax agent, family member or friend, make sure they are recorded with us as authorised to act for you.

    Write to us

    Address your GST enquiries to:

    Australian Taxation Office
    PO Box 3524
    ALBURY  NSW  2640

    Cancelling your registration

    To cancel your GST registration, post your registration cancellation form to the relevant address below:

    • For VIC, SA, WA and TAS

    Australian Taxation Office, Registrations
    PO Box 3373
    ALBURY  NSW  2640

    • For NSW, QLD, NT and ACT

    Australian Taxation Office, Registrations
    PO Box 3373
    PENRITH  NSW  2740

    Other ways to contact us

    See other ways to contact us for help with tax and super.

    GST video tips and examples

    Our short GST videos offer simple, practical tips to help you manage GST in your business.

    Videos can be found on atoTVExternal Link and cover the following topics:

    • Identity theft
    • Getting your GST right
    • When to register for GST
    • How to complete your BAS
    • Lodging your BAS on time
    • How to keep your records for GST
    • How to stay in control of your business
    • Tax evasion and crime
    • Data matching.

    GST issues registers

    For more information and guidance, see:

    • GST issues registers – for issues from the GST issues registers that are not public rulings.
    • Public rulings – for issues from the GST issues registers that are public rulings.
    Last modified: 13 Jul 2023QC 22442