Not all eInvoices will be able to be processed automatically. This may affect your existing exception management processes. Follow the principles in the A-NZ Industry Practice Statement Invoice ContentExternal Link.
Communicate with your suppliers to help them understand your requirements. If you’re unable to find the information you need to process an eInvoice, contact the supplier.
Not all suppliers will be able to receive a system generated rejection response (known as an Invoice Response). If an eInvoice is rejected, contact the supplier to ensure they know, understand why and work together to ensure future eInvoices are successful.
Helping your suppliers get it right early will save you both time and effort in future.
Example: eInvoicing exception management
Several of Agency B's suppliers have started sending eInvoices. They are all using similar small business software that does not have a separate field to put the purchase order (PO) number in the eInvoice.
Instead of rejecting the eInvoices, they were all marked as exceptions for manual checking of the human-readable version. An Accounts Payable (AP) team member found they'd all consistently entered the PO number in the Buyer Reference field. They manually adjusted the eInvoices and returned them to the automated workflow. They then contacted all these suppliers, noting there may be a delay in processing.
Agency B updated its system to search for PO numbers in all fields and automatically map it to the right place. This will save both them and their suppliers time and effort in the future.
End of example