Supplier onboarding tips

Tips for accounting software to make eInvoicing seamless.

Last updated 17 November 2025

Suppliers who use eInvoicing

Suppliers using Xero, MYOB, Reckon and other eInvoicing ReadyExternal Link software products can use eInvoicing with a few simple mouse clicks. You can identify which of your suppliers are using this software to generate and send PDF invoices to your accounts payable inbox. Then let them know you’re ready to receive eInvoices from them instead of PDF invoices.

Here are some ways to help you identify which of your suppliers are using Xero, MYOB and Reckon.

Identify invoices sent from accounting software’s generic email address

Invoices being sent from the cloud-based version of small business accounting software are sent from the following generic email addresses:

AccountRight@apps.myob.com or similar email address for MYOB
messaging-service@post.xero.com or similar for Xero
accountshosted@reckon.com from Reckon.

Look for the common email templates

MYOB and Xero have email templates that the supplier can populate.

In the example below, note the generic email address at the top and ‘Powered by MYOB’ at the bottom.

A common MYOB invoice email lists supplier details including Business Name, Contact Name, Address, Phone, Email, and a button labelled View Invoice, along with a clickable link labelled View full invoice details, and a pdf version of the invoice attached to the email. The sender's email address is highlighted, reading "AccountRight@apps.myob.com".

Next is an example of a standard invoice email from a Xero user. Note the generic email address at the top.

A common Xero invoice email, listing supplier details including Business Name, Invoice Number, Invoice Amount, Due Date, Email, and including a button labelled View Invoice, and a pdf version of the invoice attached to the email. The sender's email address is highlighted, reading "messaging-service@post.xero.com"

Check the format of the invoice number

Xero’s invoice numbers start with the prefix INV- and then a series of numbers.

MYOB uses an 8-digit number. For example, 0000001, 0000002, 00000003 and so on.

Guidance to help your suppliers send you eInvoices

Use the following resources to support your suppliers to start sending eInvoices to your business. If your suppliers are using other eInvoicing ReadyExternal Link products, they can contact their service providers for similar support tools.

Xero users

Xero’s step-by-step instructions on how to register and receive an eInvoiceExternal Link.
How to send an eInvoiceExternal Link.
Watch a Xero video clipExternal Link to help you register.

MYOB users

MYOB's step-by-step guide on how to register for and send eInvoicesExternal Link.
MYOB's step-by-step guide on receiving eInvoicesExternal Link.

Reckon users

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