Complete this form if you are a registered agent providing a payroll service and you need to notify us of software IDs for your practice or for your clients. If you have a previous copy of the form saved to your computer, check you’re using the latest version.
To submit the form:
- Download Single Touch Payroll unique software ID bulk notification request (XLSX, 42KB)This link will download a file using a laptop or PC device.
- Complete all the required fields and save a copy (in Excel format) to your computer.
- Ensure you have an active link to your client's account.
- In Online services for agents, send a new message using practice mail by selecting the message topic General questions/problems/help and subject Single Touch Payroll Bulk Request.
- Don't change the format of the form as this will impact the automated processing, resulting in delays.
- Attach the form and send the request.
After you submit your request
Requests will usually be processed by an automation model within 2 business days.
It may take up to 28 days for us to process your request if manual processing is required due to errors within the form. Timeframes may also be impacted around peak lodgment dates.
Don't send another request for the same clients within the 28-day processing period as this could delay the processing of your original request.
We will let you know whether your request was varied or declined.
For more information see: