Supporting people experiencing vulnerability is important us. We've developed the ATO Vulnerability Framework to better support taxpayers experiencing vulnerability so they can engage with the tax system more easily and with the help they need. Now, we need your feedback to refine the framework and ensure it reflects the needs of the community.
What is the ATO Vulnerability Framework?
The framework sets out the ATO’s commitment to fostering inclusive, consistent, and empathetic interactions with individuals experiencing vulnerability. While it doesn't change tax or super obligations, it guides how we listen, communicate, and connect people with the right help.
Why your feedback matters
The Framework is currently in draft form, and your feedback will help make sure the final version is clear and relevant to the people it's designed to support. Your feedback will help:
- provide a deeper understanding of various perspectives
- Identify areas that could be clearer
- strengthen transparency and accessibility.
We encourage individuals, advocates, and professionals who support people in experiencing vulnerability to provide feedback.
How to provide feedback
You can read the draft Framework at Consultation paper - ATO Vulnerability Framework.
To provide your feedback, email VulnerabilityConsultation@ato.gov.au by Friday 18 July 2025.
Your voice can help create a more supportive system - thank you for being part of this important process.
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For updates throughout the month, Assistant Commissioner Jennifer Moltisanti regularly shares blog posts and updates on her LinkedInExternal Link profile. And you can check out our online platform ATO CommunityExternal Link to find answers to your tax and super questions.