We have released our Vulnerability Framework, a principle-based guide to help us better support people engaging with the tax system while experiencing vulnerability.
We know that anyone can experience vulnerability at any time. The Framework outlines our role in supporting people through difficult times and provides transparency about how we’ll act with empathy, compassion and clarity.
We heard from a wide range of voices during public consultation, including Not-for-profit organisations, and thank everyone who contributed. Your insights helped shape the final Framework and the actions we’re taking to implement it.
What’s available now
- Our Vulnerability Framework and Easy Read summary
- Examples and information about current support options
- Information about how we’re implementing the framework and building our capability.
What you can do
- Share the framework and support pages with your clients and networks
- Help people understand support is available
- Stay informed about ongoing implementation activities and actions on our website.
We may not be able to change the outcome of a tax or super obligation under the law, but as we outline in our framework we’re committed to listening, communicating clearly and connecting people with the right support.
While implementation will take time, we’re committed to ongoing consultation and transparency.
Learn more about the ATO Vulnerability Framework and find out what support is available on our website.
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