We've developed the ATO Vulnerability Framework so we can better support people experiencing vulnerability when they interact with the tax system.
Your feedback will help make sure the final ATO Vulnerability Framework is clear, meaningful and relevant to the people it's designed to support.
What is the ATO Vulnerability Framework?
The Framework outlines the ATO's commitment to supporting people experiencing vulnerability. It establishes 6 guiding principles, 4 core focus areas and a clear approach to how we engage with the community. These elements are designed to help shape the way we develop policies and processes, supporting more inclusive and consistent interactions with the community.
While it may not change a tax or super obligation under the law, it serves as a guiding approach for how we listen, communicate and connect people with the right support.
Why your feedback matters
The Framework is in draft form, and your input will help shape its final version. Public consultation allows us to:
- Understand different perspectives, including lived experiences
- Identify gaps or areas that could be clearer
- Strengthen transparency and accessibility
We welcome feedback from individuals, advocates, professionals and organisations that support people affected by vulnerability. For more information, see Consultation paper - ATO Vulnerability Framework.
How to provide feedback
Submit your feedback by 18 July 2025 to VulnerabilityConsultation@ato.gov.au.