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How we're engaging with new businesses

Helping new business owners navigate their first 18 months with confidence.

Last updated 10 March 2026

Starting a business can be an exciting journey, but it comes with important responsibilities. To help new businesses understand their responsibilities and obligations, and to make those early steps clearer and easier, we’re launching a new series of welcome emails designed specifically for businesses as soon as they register.

This tailored email series supports new business owners through their first 18 months of operation, providing timely guidance, reminders and practical information right when they need it most.

Helping businesses understand their obligations

Across the first 18 months, our email series answers many of the common questions new business owners ask us, including:

  • What registrations do I need (GST, PAYG withholding, and more)?
  • How do I keep good records from the start?
  • What are my tax and super responsibilities if I hire employees?
  • When are my key reporting and payment dates?

By delivering guidance at key points throughout the first 18 months of operation, we’re helping make tax and registration requirements more manageable and less overwhelming.

Supporting long-term success

This initiative is more than just compliance. These emails help new business owners build good business habits so they can grow with confidence. Early support increases the likelihood of businesses being successful in the long term.

Whether you’re starting a café, launching an online service, or taking on freelance work, our new welcome series helps you understand your obligations and reporting requirements, so you know what to do, and when.

With our proactive approach, we’re making it easier for new businesses to stay on track from day one.

Keep up to date

We have tailored communication channels just for small businesses – so you’ll always be up to date with the latest information and changes relevant to you.

Explore more articles in our Small business newsroom.

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