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Last updated 12 February 2019


For general tax information and to download publications and rulings, visit


Our infolines are open Monday to Friday between 8.00am and 6.00pm except where otherwise indicated.

Personal Infoline 13 28 61

National Aboriginal and Torres Strait Islander Infoline 13 10 30
Specialises in helping Indigenous clients

Superannuation Infoline 13 10 20
For assistance with all your superannuation enquiries

Fax 13 28 60
Get information faxed to you about individual taxes. Follow the instructions to order information to be faxed to you.

Other services

Translating and Interpreting Service 13 14 50
If you do not speak English well and want to talk to a tax officer, phone the Translating and Interpreting Service for help with your call.

Hearing or speech impairment
If you are deaf or have a hearing or speech impairment, you can phone the Tax Office through the National Relay Service:

  • If you are a TTY or modem user phone 13 36 77 and ask for the number you want. For 1800 free call numbers, phone 1800 555 677 and ask for the number you want.
  • If you are a voice-only (speak and listen) user phone 1300 555 727 and ask for the number you want. For 1800 free call numbers, phone 1800 555 727 and ask for the number you want.

Tax Help

If you want to complete your own transfer advice but think you may need some assistance, then Tax Help may be the answer.

We train and support our community volunteers to help you.

Tax Help is a free and confidential service for people on low incomes.

Many people who use Tax Help are seniors, people from non-English speaking backgrounds, people with a disability, Aboriginal people, Torres Strait Islander people and students.

Volunteers can explain your obligations and help you prepare your transfer advice accurately.

There are Tax Help centres throughout Australia. If you want to visit one of the trained volunteers you need to make an appointment. You need to bring a copy of the 30% child care tax rebate transfer advice and instructions 2007 and all relevant papers with you when you visit.

For more information or to find out where your nearest Tax Help centre is, phone the Personal Infoline on 13 28 61.


Reader feedback helps us to improve the information we provide.

If you have any feedback about this publication, write to:

The Editor
Publishing Coordination
Marketing and Education
Micro Enterprises and Individuals
Australian Taxation Office
PO Box 900

As this is a publications area only, any tax matters will be passed on to a technical area; alternatively, you can phone our Personal Infoline on 13 28 61 for help.