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  • Join the discussion online

    We’re here to help make tax and super easier, with a range of ways to engage with us online.

    Social media

    Follow us for tips and updates, or send us your general tax and super queries.

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    Discussion forum

    Check out our peer-to-peer forum ATO Community to find answers or ask questions about tax and super.

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    Become a memberExternal Link of ATO Community

    Our guidelines are designed to help you get the most out of your online experience with us. We aim to:

    • ensure everyone's experience on our platforms is positive and productive – we reserve the right to ignore, block or delete questions or comments that don't follow these guidelines
    • ensure our platforms are spaces where you can ask, share and discuss – we don't use them to collect personal data about you. What you share is up to you, though we strongly encourage you to protect your information online
    • respond to questions and comments as soon as we can. It may take us longer than usual to reply if we receive high volumes of questions.

    We do not discuss your personal tax affairs on our social media channels or ATO Community. We can't guarantee it's safe to share your details online – even through private messages.

    Keep it simple

    Explaining and understanding tax and super can be tricky, so we ask everyone to use plain English when they post.

    To support people from non-English speaking backgrounds, we have information in multiple languages on our Other languages page.

    To discuss your personal tax information in your preferred language (other than English), phone Translating and Interpreting Services on +61 3 9268 8332 between 8.00am and 5.00pm (AEST) Monday to Friday and ask for the ATO.

    Sharing information

    Our online platforms are great places to share tax and super information and experiences. However, be aware that sharing information and providing advice are different.

    Sharing information is usually general in nature whereas providing advice must consider individual circumstances and may differ from person to person. To provide financial advice under Australian law, you must be registered with a professional industry body such as the:

    If you’re providing instructions to build wealth or avoid paying tax, we reserve the right to remove your comments to protect the community.

    Intellectual property

    Ideas, written and art works, inventions, names and images are all covered by intellectual property (IP) laws – including copyright. We’re required to remove any material found to be in breach of IP law, and may be required to provide law enforcement with details.

    Feel free to share your own ideas and content – but if you do reference someone else’s work, make sure you credit them.

    If you see something, say something

    We do our best to read new comments and questions, but sometimes things slip through the cracks. Report behaviour you think breaches our guidelines using available reporting functions; for example, using our ‘Report inappropriate content’ button on ATO Community or by sending us a private message on social media.

    If you’ve reported a particular post or behaviour, we promise to look into it.

    If you don’t see a response from us or see the expected change on a post or user, you don’t need to flag it again or take it up with the other person. We won't comment on actions we’ve taken as moderators – especially where they impact other users.

    See also:

      Last modified: 20 Aug 2019QC 22711