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Individuals Complex Advice Request

All fields are required unless marked as 'optional'.

We are happy to work with you to resolve complex tax queries that you have been unable to resolve through our self-help channels. To request assistance from a subject matter expert, please provide us with your details below.
Before submitting a request, be aware:
  • This request cannot be processed if there are any attachments.
  • Complex advice is issued to authorised contacts only, so ensure you provide full name and contact details. You may also be required to provide evidence of your authority to act.
  • The internet is not always a secure environment. By pressing submit, this form will be sent to the ATO via email and you accept the risks of using email to communicate with us. We don’t control the path of inbound/outbound emails so the privacy of personal information sent by email can’t be guaranteed.
  • Instead, you may wish to print and mail the request to:
    Australian Taxation Office
    PO Box 3000
    PENRITH NSW 2740
  • You won’t be able to save a copy of this form. If you wish to retain a copy, consider printing this form.

Section A: Contact Details

If 'Yes' enter your TAN/RAN here, if 'No' place the word no in this field:

Section B: Issue details

Main topic: (select most appropriate)
What self-help interactions have you had? * (select all that apply)
Provide sufficient detail to describe your issue.
Guidance (verbal or written) provided through this service is not binding on the Commissioner of Taxation.
For more information, refer to PS LA 2008/3 Practice Statement Law Administration Provision of advice and guidance by the Tax Office.