An early assessment and resolution process is applied to all tax dispute cases...
The process focuses on early engagement with the taxpayer (preferably in person), to listen, discuss and accept evidence of events where appropriate. The officer will also engage with other stakeholders in the ATO in attempt to resolve the dispute.
This approach is particularly suited to cases:
- of low monetary value
- involving taxpayers with good compliance history
- where the law is quite settled
- where evidentiary issues are of primary concern
- where the dispute relates solely to a penalty imposed.
Where complete resolution is not achieved, the process aims to identify and narrow the issues in dispute, and ensure that only the right matters proceed to hearing without delay.
See also:An early assessment and resolution process aims to resolve or narrow issues in dispute through discussion, direct negotiation and other ADR processes.