Auto save not available
If you see a message in myTax that auto save isn't available, this means your tax return can't be automatically saved using your current browser.
MyTax saves the tax return to your local device storage (browser storage). The following may help resolve this issue.
- If you're using Safari, don't activate Private Browsing when accessing myTax.
- Increase your local device storage (browser storage) space.
- Enable browser storage to save your tax return on this device.
- Change your browser's settings to enable local storage to save your tax return on this device.
Alternatively, you could select Save and exit and myTax will attempt to save your tax return to the ATO server. If this is unsuccessful, you'll lose the information you've entered and will need to start again.
For more information, contact us.
Tax return unable to be saved
If you see a message in myTax that your tax return was unable to be saved, this means both our server and the save function on your device have failed.
This may be an intermittent issue. Return to your tax return and try again.
If the issue persists, you'll lose the information you have entered and will need to start again.
Online amendments not available
If our online amendment function isn't available, you may have received the following message:
- You are unable to amend your tax return at this time as we have a previous lodgment which is still processing
- If you see this message, we may be attempting to verify amounts in your tax return. You won't be able to amend until we have completed our review
- You may have received an email from us that provides information about what you need to do
- The online amendment function is not available at the moment
- If you see this message, we suggest you try again in 24–48 hours.
If you can't wait for the online service to resume, you can use our Request an amendment of income tax return for individuals form.
Amendment requests made in writing using this form take up to 50 business days to process. Online requests are generally processed within 20 business days.
You can check the progress of your lodgments and amendments in our online services. From the home page select Manage tax returns, then select the financial year you're checking.
Online form not available
If our online refund of franking credits form isn't available and you:
- can wait for the online service to resume, we can complete your form with your personal details, dividend records and the managed fund distributions that have been reported to us. This will save you time and make your claim more accurate. Forms lodged online are usually processed within 2 weeks.
- can't wait for the online service to resume, you can still use our Application for refund of franking credits for individuals form.
You can check the progress of your lodgments and amendments in our online services. From the home page select Manage tax returns, then select the financial year you're checking.
Unable to view lodged tax return
If we're unable to display your lodged tax return on ATO online services for individuals, please check back in the next 24–48 hours.