To get publications, taxation rulings, practice statements and forms referred to in Individual tax return instructions 2012 you can:
- go to ato.gov.au/publications
- phone our Publications Distribution Service 1300 720 092
Before you phone, check whether there are other publications you might need. This will save you time and help us. For each publication you order, quote the full title printed in Individual tax return instructions 2012. An automated self-help publications ordering service is available 24 hours a day, every day where you know the title of the publication. Alternatively, you can speak to an operator between 8.00am and 6.00pm Monday to Friday.
Search this website for information on anything you read in Individual tax return instructions supplement 2012.
You can use the tools and calculators on the website to help you complete your tax return.
If you have an enquiry about your tax, phone the relevant phone line below. Make sure you have Individual tax return instructions 2012 handy when you phone us.
We can offer a more personalised service if you provide your tax file number (TFN) and have your last notice of assessment with you when you phone us.
If you require access to your ATO records you will be asked to prove your identity by providing your TFN and either details from your last notice of assessment or some personal details.
Our phone lines are open Monday to Friday 8.00am to 6.00pm except where otherwise indicated. Our automated services are available 24 hours a day, every day of the year.
If you are phoning us from overseas, phone +61 2 6216 1111 during our business hours, 8.00am to 5.00pm (Australian Eastern Standard or daylight-saving time) Monday to Friday. Note that our phone line numbers may not work from all countries.
You can also fax us on +61 2 6216 2830
Individual 13 28 61
Phone between 8.00am and 6.00pm Monday to Friday. You can enquire about the following subjects from this service:
- pay as you go (PAYG), including instalment activity statements
- student loan schemes (HELP and SFSS)
- capital gains, rental income, foreign income and other questions in Individual tax return instructions supplement 2012
- notice of assessment
- your income tax account, payment arrangements and lost refund cheques
- questions in Individual tax return instructions 2012
- binding oral advice.
Business 13 28 66
Complaints 1800 199 010
Fax (FREECALL)1800 060 063
EFT 1800 802 308
For enquiries about direct deposit of your tax refund
Family Assistance Office (FAO) 13 61 50
Superannuation 13 10 20
Aboriginal and Torres Strait Islander 13 10 30
Specialises in helping Indigenous clients with their personal tax matters
ATO personal self-help 13 28 65
Our automated phone service is available 24 hours a day, every day, so you can:
- check the progress of your refund
- find lost superannuation
- make an arrangement to pay a tax debt
- lodge your application for a refund of franking credits
- lodge your application for a baby bonus
Note: Although providing your TFN is voluntary, you need to quote your TFN to use these self-help services (except publications ordering).
If you do not speak English well and need help from the ATO, phone the Translating and Interpreting Service (TIS) on 13 14 50. TIS staff can assist with interpreting in over 170 languages.
If you are deaf or have a hearing or speech impairment, you can phone us through the National Relay Service (NRS) on the numbers listed below, and ask for the ATO number you need:
- TTY users, phone 13 36 77. For ATO 1800 free call numbers, phone 1800 555 677.
- Speak and Listen (speech to speech relay) users, phone 1300 555 727 and ask for the ATO number you need. For ATO 1800 free call numbers, phone 1800 555 727.
- Internet relay users, connect to the NRS at www.relayservice.com.auExternal Link
Individual tax return instructions in accessible formats for the vision impaired
All these are available free from the ATO - phone 13 28 61.
Audio summaries of Individual tax return instructions 2012 and Individual tax return instructions supplement 2012 on CD.
Individual tax return instructions 2012 and Individual tax return instructions supplement 2012 on disk formatted for computers with screen reader and speech synthesiser software.
A disk containing Individual tax return instructions 2012 and Individual tax return instructions supplement 2012 in audio format for use in a DAISY player
DAISY stands for Digital Accessible Information System and is a digital talking book that may contain sound and text. DAISY books can be read on a portable digital playback device or on a computer with DAISY software.
1800 060 062
1800 804 544
Go to our website
Locked bag 6050
If you want to complete your own tax return or your claim for a refund of franking credits but think you may need some assistance, then Tax Help may be the answer. We train and support this network of community volunteers to help taxpayers. Tax Help is a free and confidential service for people on low incomes.
To find out where your nearest Tax Help centre is, phone 13 28 61.Provides information on accessing referred publications and lists infolines if you need to contact us by phone.