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A helping hand this Tax Time

Last updated 13 July 2021

The Australian Taxation Office (ATO) has for the 33rd year in a row, launched the Tax Help program, a free and confidential service that assists around 30,000 people with simple tax affairs each year.

Assistant Commissioner Tim Loh explained that the program relies upon more than 750 dedicated ATO-trained community volunteers.

“We know that for some, tax can seem overwhelming. The ATO is here to help, giving you the support you need to get it right this tax time.”

Generally, the Tax Help program is open to anyone with simple tax affairs, earning around $60,000 or less in salary or wages. You can find out the full eligibility requirements online.

“Our ATO-trained volunteers have generously given up their time to walk you through all stages of your tax return. From creating a myGov account, to navigating myTax lodgment or non-lodgment advice and even how to lodge an amendment. They can also help you find any super you may have forgotten you had,” Mr Loh said.

“We’ve taken steps to continue this vital program, while adapting to the COVID-19 environment. In addition to attending a physical tax help centre, volunteers can now help you online or over the phone from the comfort of your own home,” Mr Loh said.

To take advantage of this program from 19 July, all the way through to October, make an appointment by calling us on 13 28 61.

The Tax Help program also supports Indigenous and culturally and linguistically diverse (CALD) communities, providing support and assistance in many community languages.

Taxpayers who are not eligible for Tax Help may be able to access the National Tax Clinic program, a government-funded initiative to help those who may not be able to afford professional advice and representation with their tax affairs.

The Tax Clinics are free of charge, with sessions held over the phone, through web-conferencing, as well as in person at some locations.

More information

More information about the Tax Help program is available at

Footage highlighting the experience of a Tax Help volunteer can be found on this page Become a Tax Help volunteer or open a Tax Help centre

For more information about Tax Clinics, visit

The ATO routinely translates tax related material into other languages on our website, in various formats – text, video, and audio. If people prefer to speak to us in a language other than English, they can contact us through the Translating and Interpreting Service on 13 14 50.

Eligibility for Tax Help

You are eligible for Tax Help if your income is around $60,000 or less for the income year and you have simple affairs. During the year, you cannot have:

  • worked as a contractor – for example, a contract cleaner, taxi or uber driver
  • ran a business, including as a sole trader
  • partnership or trust matters
  • sold shares or an investment property
  • owned a rental property
  • capital gains tax (CGT) gains or losses
  • received royalties
  • received distributions from a trust, other than a managed fund
  • received foreign income, that is not a foreign pension or annuity.