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Episode 47 – Tax Help program

Last updated 1 May 2023

Helen Castle, a volunteer from the ATO’s Tax Help program joins Tax inVoice podcast host David Jepsen to talk about the program and how it can help Australians meet their tax obligations during tax time.

The Tax Help program is a free and confidential service open to people earning about $60,000 or less each year with simple tax affairs. It is designed to give people a helping hand during tax time, including those who have difficulty understanding and lodging their returns or have limited or no access to ATO online services, such as those living in remote locations.

From July to October, trained volunteers can help you lodge your return, claim a refund of franking credits, submit a non-lodgment advice or lodge an amendment. If you’re eligible for the Tax Help program, you can make an appointment for Tax Help services by phoning the ATO on 13 28 61 (select option 3, then option 2).

You can speak to a Tax Help volunteer:

  • online
  • by phone
  • in person at Tax Help centres across Australia.

For more information visit:

Media: Tax inVoice Episode 47: Tax Help program Link (Duration 16:56)