Set up and use a Basic myGovID for restricted access to Online services for business or Online services for agents.
For access to Online services for foreign investors with a Basic myGovID, see Online services for foreign investors.
Restrictions when using a Basic myGovID
For security purposes, some restrictions apply if you have a Basic myGovID.
These restrictions include what you can and can't do in Relationship Authorisation Manager (RAM), Online services for business and Online services for agents. These restrictions are related to activities that are higher risk.
For more information, see Basic myGovID restrictions.
If you can't set up a myGovID with a Standard or Strong identity strength, you may be able to use a Basic myGovID to access Online services for business or Online services for agents.
Follow these steps to access our online services with a Basic myGovID:
- Set up your Basic myGovID
- Have an authorising representative authorise you in RAM
- Complete proof of identity requirements
- Have an 'authorising representative' set your permissions.
To set up your myGovIDExternal Link with a Basic identity strength, download the myGovID app, then enter your:
- legal name
- personal email address
- date of birth.
You can download the free myGovID app from the App Store or Google Play.
An authorising representative has one of the following authorisation types in RAM:
- principal authority
- authorisation administrator
- government representative
- indirect associate
- responsible authority.
The authorising representative is usually the business owner or someone they've authorised to manage their business authorisations.
They need to create a new authorisationExternal Link for you in RAM. The name they use to create your authorisation needs to match the name in your myGovID app.
Once authorised, you will receive 2 emails:
- An authorisation request and code to accept in RAM – you should accept this in7 days so that the code doesn't expire.
- A request to complete proof of identity requirements – make sure you've accepted the authorisation request before completing this step. You can find more information about the proof of identity requirements below.
The way you complete the proof of identity requirements depends on whether you:
Phone us to complete a proof of record ownership check and confirm your association with the business or entity. Have your TFN and Australian business number (ABN) details ready before you phone us.
If you're phoning from:
- Australia – phone 1300 287 539 and select option 2 for myGovID enquiriesExternal Link
- overseas – phone +61 2 6216 1111 and ask to be transferred to myGovID enquiries between 8:00 am and 5:00 pm AEST, Monday to Friday.
All times are local time unless otherwise specified.
Complete and send us the ATO use of Basic myGovID (NAT 75249, PDF 182KB)This link will download a file form and attach copies of 2 certified identity documents. The name on these documents needs to match your name as displayed in the myGovID app. Refer to the form for a list of accepted documents.
Make sure that an authorising representative has authorised you as a Basic user in RAM and that you've accepted this authorisation before you submit the form.
Once we've received and checked your documents, you'll receive a confirmation email.
To find out about certifying your documents and language requirements, see Basic myGovID – proof of identity without a TFN.
Once you've accepted your authorisation and completed the proof of identity requirements, your authorising representative will receive an email with instructions to set your permissions in Access Manager. When this is complete, you can start using your myGovID.
Your authorisation is only valid up to 12 months at a time.
An authorising representative can renew your authorisationExternal Link. You won't need to complete proof of identity requirements again if your authorising representative renews your authorisation before it expires. You and your authorising representative will receive email notifications before it expires.Set up and use a Basic myGovID for restricted access to Online services for business or Online services for agents.