Accounts and payments menu

Accounts summary

The account summary displays a complete list of accounts held with the ATO along with:

• the payment reference number
• any overdue amount
• the account balance.

With the Accounts summary function you can:

• display a full account list for a business
• download transactions
• pay the outstanding accounts
• filter accounts by specific account type (including an option to show closed accounts).

To view accounts summary:

• select Accounts and payments
• select Accounts summary.

A full list of all account details will show, including:

• Account name – select to view the transactions for the account.
• Payment reference number – for accounts that can receive payments.
• Overdue – if blank, the account has no overdue amount, is closed or insolvent.
• Balance – may include amounts that aren't due yet.
• Payment options or voluntary repayment link – select to go to payment options.
• Payment plan – will display if there is a payment plan for income tax, activity statement, SG director penalty, super guarantee employer and fringe benefit tax accounts.

You can also:

• select Filter to filter by Account type. For Account type groups that have more than 5 accounts use the drop-down menu to view all accounts
• select Print friendly version to print or save the account summary
• view closed accounts by selecting Show closed accounts at the top left-hand corner. This option will only display if there are closed accounts.

Activity statement accounts

For activity statement accounts you can:

• select the Tax type summary hyperlink to review the net annual revenue product liability based on an income tax year
• filter by Income tax year by selecting a date range to provide a list of transactions processed on the account. Note: The download function is currently unavailable when the income tax year filter option is selected. Print using the Print friendly version option or your browser's print functionality.

To view account transactions:

• at accounts summary, select Account name
• select Filter to filter and sort transactions by
  • Date range – From and To
  • Processed date – the date we have finalised processing and updated the account
  • Effective date – the date a refund is sent, or the date when the payment for a debt is due
  • Newest date or Oldest date – the order of the transactions.

You can:

• select Download. A new window will open with the results in a CSV or HTML format – you can print or save a copy
• select Payment options to make a payment
• select Payment plan view to view or make a payment plan.

It can take up to 4 business days for a payment you made to be visible on your account.

Tax accounts

To view your transactional history, amounts owing and the account balance:

• select Accounts and payments
• select Tax accounts
• select Tax type summary link to view a summary
• select an account to view transactions.

You can also:

• select Filter to sort specific transactions by 'Income tax year', 'Processed date' or 'Effective dates' and the date range
• select how many results to show using the drop-down menu.

You can also select:

• Payment plan to view or make a payment plan.
• Print friendly version to print or save the tax accounts.
• Download to print or save the results in CSV or HTML.

If an account is in debt, a link to the general interest charge (GIC) calculator will be available.

Your business may have more than one account related to activity statements. Each account will have a 3-digit account sequence number, for example, 001, 003, 010. These sequence numbers are viewable in Tax accounts. They may be referred to as Client Activity Centre (CAC), Integrated Client Account (ICA), or a Branch or Activity statement account.

GST property credits accounts

You can view your GST property credits received from property settlement transactions since 1 July 2018.

Use the Lodgments menu to select GST property credits from the drop-down menu.

Excise accounts

Excise accounts are displayed in the following account type order:

• Excise duty.
• Excise grants – with GIC.
• Excise equivalent goods.
• Excise Customs demand A.
• Excise Customs demand B.

If the same account type exists, they'll be grouped under their account type description. If there are more than 5 accounts within a group use the drop-down menu to view the full list.

To view a client's account details:

• select Accounts and payments
• select Excise accounts to display
  • Account description
  • Overdue amount
  • Not yet due
  • Balance
• select an account to view a list of transactions.

You can also select:

• Filter to sort by 'Processed date' or 'Effective date' and the date range.
• Print friendly version to print or save in CSV or HTML.
• Download to print or save the results in CSV or HTML.

Resource rent tax accounts

Accounts are displayed in the following account type order:

• Petroleum resource rent tax (PRRT).
• Mineral resource rent tax (MRRT).

To view a client's account details:

• select Accounts and payments
• select Resource rent tax accounts to display
  • Account description
  • Overdue amount
  • Not yet due
  • Balance
• select an account to view a list of transactions. Select Filter to sort by 'Processed date' or 'Effective date' and the date range
• select Print friendly version to print or save in CSV or HTML.

Super guarantee accounts

To view the business's super guarantee account details:

• select Accounts and payments
• select Super guarantee accounts to display
  • Account name – select to view an account
  • Overdue amount
  • Not yet due
  • Balance
  • Payment plan – to view an existing payment plan
• select an account name to view a list of transactions. You can select
  • Payment plan if there's an existing payment plan
  • Filter to sort by Processed date or Effective date and the date range
• Print friendly version to print or save in CSV or HTML.

If an account is in debt, a link to the general interest charge (GIC) calculator will be available.

Super fund administration accounts

The following super guarantee accounts are available for your business to view:

• Superannuation
• Unique superannuation identifier (USI)
• Unclaimed superannuation money.

To view the business's super fund details:

• select Accounts and payments
• select Super administration accounts to display
  • Role name
  • Balance
  • Download
  • Account type – use the drop-down menu
  • Payment plan – link to an existing payment plan.

You can select the Role name to view a list of transactions, then select:

• the Payment plan link if there's an existing payment plan
• Filter to sort by Processed date or Effective date and the date range. The date range filters are limited to returning a maximum of 10,000 transactions
• Print friendly version to print or save in CSV or HTML.

Payment plans

You may be able to make a payment plan online if the debt is under $200,000. For payment plans above $200,000, you will need to contact us.

Add payment plan

At the Accounts and payments menu:

• select Payment plans
• select Add
• select the Account for which the payment plan is being made
• select the Amount
• select the payment method and frequency
• enter the payment date and any upfront payment or instalments
• select Calculate payment plan
• select Next and review the payment plan
• select the declaration
• select Submit.

You will receive a message with a receipt number once the plan has been submitted successfully.

To pay a payment plan by direct debit (via bank account or credit or debit card), see Payment options.

When setting up a payment plan you can also:

• view the payment schedule of eligible payment plans
• set up instalment reminders via SMS or email.

Modify payment plan

You can edit certain payment plan information, including:

• some dates
• the amount of each instalment
• the method of payment.

You can't increase the amount of the payment plan.

If your payment method is credit or debit card:

• you will need to provide your card verification code (CVC or CVV)
• the financial institution that issued your card may also request additional information. This could include
  • security questions
  • a one-time pin
  • fingerprint or facial recognition verification.

To update direct debit bank details, you need to contact us.

View a payment plan

To view the instalment schedule for existing payment plans select either:

• Accounts and Payments then Payment Plans
• at the Client summary For action tab, select Payment plan next to the account.

The following information will display:

• account
• amount
• payment method
• payment frequency
• plan total
• status.

You can also view the payment due dates and status of payment for previous instalments.

Note: It can take up to 14 days for the payment status to update.

Payment options

From the Payments menu, you can:

• make payments
• view your payment options
• obtain an electronic funds transfer (EFT) code.

You can download and print a payment slip when you access the Payments screen from a specific account (for example, an activity statement account).

To pay amounts between $1 and $20,000,000 by credit or debit card:

• Select Credit card or Debit card.
• Filter by amount type (debit balance, overdue, or all).
• Check the box beside the appropriate account in the Account details screen. The pre-filled amount to pay can be changed to any payment amount.
• Type in your card details.
• Choose to save the card details for future payments. This will not create a direct debit.

Maintain your cards for future payments by selecting Manage card details from the Profile menu. From here, you can:

• view your stored cards
• add up to 4 cards for future use
• update stored card details
• delete stored cards.

Note: Storing a card for future payments does not set up a direct debit arrangement.

To pay by BPAY® you'll need your payment reference number (PRN) which you can use as your reference number. Each account has a different PRN. To make a payment:

• Select BPAY from the Payment screen
• At Account details, all valid accounts are listed with their PRNs
• The Biller code is at the bottom of the screen.
• Use your own online banking service to make the payment – see Pay with BPAY.

To pay by direct debit:

• Select Other payment methods from the Payment screen
• All applicable accounts will be displayed along with the PRN and account balance. Note: the PRN viewed here may be slightly different to one received – for example, it may include leading zeros. The PRN will still work to allocate payments
• ATO account details are displayed on the screen and can be printed.

Transfer request

To request a transfer of a credit balance between accounts:

• select Accounts and payments
• select Transfer request
• complete the mandatory fields
• select Next to review the details entered
• select the Declaration and then Submit
• select Print friendly version to print or save a copy.

You can view the:

• request in the sent items in Secure mail
• status of the transfer request via Your dealings.

Refund request

You can use this function to request a refund for an account with a credit balance, if all of the following apply:

• The account balance is greater than 50 cents.
• The request is greater than 50 cents.
• The business doesn't have overdue activity statements.
• The financial institution details are present and correct.

To request a refund:

• select Accounts and payments
• select Refund request
• complete the mandatory fields
• select Next to review the details entered
• select the Declaration and then Submit
• select Print friendly version to print or save a copy.

You can view the:

• request in the sent items in Secure mail
• status of the transfer request via Your dealings.