How to clear the cache and cookies in your web browser

Windows – clear the cache and cookies on Internet Explorer

Option 1:

1. Hold down Ctrl + Shift + Delete on your keyboard to bring up Delete browsing history.
2. De-select Preserve favourites website data and ensure the next 3 options are selected – Temporary internet files, cookies, and history.
3. Select Delete. Once the process has completed, close all Internet Explorer windows, and reopen it to ensure the changes take effect.

Option 2:

1. Hold down Alt + T on your keyboard to bring down the Tools menu.
2. Select Delete browsing history.
3. De-select Preserve favourites website data and ensure the next 3 options are selected – Temporary internet files, cookies, and history.
4. Select Delete. Once the process has completed, close all Internet Explorer windows, and reopen it to ensure the changes take effect.

Windows – clear the cache and cookies on Mozilla Firefox

Option 1:

1. Hold down Ctrl + Shift + Delete on your keyboard to bring up Clear browsing data and cookies.
2. Change the Time range to clear to Everything.
3. Select Temporary cached files and pages and Cookies and site data, then select Clear at the bottom.
4. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. Hold down Alt + S on your keyboard to bring down the History menu.
2. Select Clear recent history.
3. Change the Time range to Clear to everything.
4. Select Temporary cached files and pages and Cookies and site data, then select Clear at the bottom.
5. Close and reopen the browser to ensure the changes take effect.

Option 3:

1. Press the 3 lines on the top right-hand side (menu option).
2. Select History, then select Clear recent history.
3. Change the Time range to Clear to everything.
4. Select Temporary cached files and pages and Cookies and site data, then select Clear at the bottom.
5. Close and reopen the browser to ensure the changes take effect.

Windows – clear the cache and cookies on Google Chrome

Option 1:

1. Hold down Ctrl + Shift + Delete on your keyboard to bring up Delete browsing data.
2. Select the time range to All time.
3. Select Cookies and other site data and Cached images and files.
4. Select Delete from this device.
5. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. Select the 3 vertical dots on the top right-hand corner, then select Delete browsing data.
2. Select the time range to All time.
3. Select Cookies and other site data and Cached images and files.
4. Select Delete from this device.
5. Close and reopen the browser to ensure the changes take effect.

Windows – clear the cache and cookies on Edge

Option 1:

1. Hold down Ctrl + Shift + Delete on your keyboard to bring up Delete browsing data.
2. Select Cookies and other site data and Cached images and files.
3. Select Clear now.
4. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. Select the 3 horizontal dots on the top right-hand corner, then select History.
2. Inside History, select the bin icon to navigate to Delete browsing data.
3. Select Cookies and other site data and Cached images and files.
4. Select Clear now.
5. Close and reopen the browser to ensure the changes take effect.

MacOS – clear the cache and cookies on Safari 9 and above

1. Select the Safari menu.
2. Select 'Clear history…'.
3. Ensure that All history is selected in the clear field.
4. Select Clear history.
5. Close and reopen the browser to ensure the changes take effect.

MacOS – clear the cache and cookies on Safari 8

1. Select the Safari menu.
2. Select Clear history and website data.
3. Ensure that All history is selected in the clear field.
4. Select Clear history.
5. Close and reopen the browser to ensure the changes take effect.

MacOS – clear the cache and cookies on Safari 7 and older

1. Select the Safari menu.
2. Select Reset Safari.
3. Select All options.
4. Select Reset.
5. The browser will automatically close and reopen.

MacOS – clear the cache and cookies on Mozilla Firefox

Option 1:

1. Select the History menu.
2. Select Clear recent history.
3. Ensure the time range to clear is set to Everything.
4. Select Temporary cached files and pages and Cookies and site data, then select Clear at the bottom.
5. Select Clear.
6. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. Press the 3 lines on the top right-hand side (menu option).
2. Select Privacy & Security, then select 'Clear data…' under the Cookies and site data heading.
3. Change the Time range to Everything.
4. Select Temporary cached files and pages and Cookies and site data, then select Clear at the bottom.
5. Close and reopen the browser to ensure the changes take effect.

MacOS – clear the cache and cookies on Google Chrome

Option 1:

1. Hold down Command + Shift + Delete on your keyboard to bring up Delete browsing data.
2. Select the time range to All time.
3. Select Cookies and other site data and Cached images and files.
4. Select Delete from this device.
5. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. Select the 3 vertical dots on the top right-hand corner, then select Delete browsing data.
2. Select the time range to All time.
3. Select Cookies and other site data and Cached images and files.
4. Select Delete from this device.
5. Close and reopen the browser to ensure the changes take effect.