Lost members protocol
Super fund reporting protocol for lost member accounts.
Guidance for super providers in meeting your lost member reporting obligations.
There are rules to apply to all members when considering if they are a lost member.
Dealing with lost and uncontactable super fund members.
Dealing with lost and inactive super fund members.
How to exercise reasonable effort to contact your member if they become lost.
Whenever there is a change to the 'lost' status of the individual this must be reported to us via the MAAS.
Answers to frequently asked questions about the Lost members register protocol
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