Have your say: Help shape the ATO Vulnerability Framework
We've developed the ATO Vulnerability Framework to better support taxpayers experiencing vulnerability so they can engage with the tax and super systems more easily and with the help they need.
This framework outlines our commitment to inclusive and respectful engagement, it includes:
- 6 guiding principles
- Equity and Fairness
- Accessibility and Inclusion
- Empathy and Compassion
- Transparency and Accountability
- Privacy and Data Security
- Continuous Improvement
- 4 core focus areas
- Support
- Services
- Design
- Staff
- a clear approach to how we listen, communicate, and connect people with the right support.
While it doesn’t change your legal obligations, it helps shape how we design policies and processes to ensure more consistent and compassionate interactions.
Why feedback matters
Your insights, and the insights of your members, will help shape the framework to ensure it reflects the real needs and experiences of the people it’s designed to support.
Public consultation helps us understand different perspectives, including lived experiences, identify gaps and strengthen transparency and accessibility.
We welcome feedback from individuals, advocates, professionals and organisations that support people affected by vulnerability.
For more information, see Consultation paper - ATO Vulnerability Framework and visit our website to watch videoExternal Link.
Submit your feedback by 18 July to VulnerabilityConsultation@ato.gov.au.
Please share this opportunity with your members to help build a more inclusive tax and super system.
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