Support your clients with the right information with the latest in our myth busting.
Myth: If a payroll provider doesn't support Payday Super, my client isn't expected to comply
Fact: Employers must meet their obligations from 1 July 2026 regardless of provider readiness.
Payroll providers are continuing to update their products to support Payday Super.
Your clients can use the updated Super product registerExternal Link for more information on payroll providers to help them select the right one for their business. Note, this register is not exhaustive; there may be other products available which are not listed here.
Myth: If clients don't report something through single touch payroll (STP), Payday Super doesn't apply
Fact: Under Payday Super, Employers must report both qualifying earnings and super liability amounts through STP.
Employers need to report employees' payroll information to the ATO through STP-enabled software. This includes:
- salaries and wages
- pay as you go (PAYG) withholding
- qualifying earnings (QE)
- super liability.
Not reporting these amounts doesn’t remove their obligations.
If your clients haven’t started reporting qualifying earnings and super liability, they should begin reporting these amounts as soon as possible. When they do start reporting they need to ensure they report the correct year-to-date figure for QE and super liability in that first lodgment.
From 1 July 2027, if employers don't report qualifying earnings and super liability, the ATO will reject these reports and penalties may apply.
See STP reporting under Payday Super for more information.
Myth: My clients won’t be liable if delays are caused by funds or providers
Fact: Employers are responsible for super payments reaching their employee's fund with 7 business days.
Super is considered paid when it reaches the employee’s fund, not when your clients make the payment.
Errors need to be identified quickly and fixed. You can support your clients by reminding them:
- how errors are presented can vary between different products across their service providers. Your clients can check their payroll provider’s or clearing house help content.
- if they don’t pay super using a SuperStream compliant method, their contributions may be rejected without an error message and they won’t know of the error until the payment returns to their bank account.
If your clients don't pay the right amount, on time and to the correct fund, they are liable for the super guarantee charge (SGC).
For more information to support your clients, see Paying super for your employees.