The way your individual and sole trader clients link the ATO to myGov has been updated. These changes are part of the ATO's Counter Fraud Program and deliver a more intuitive and secure experience. Having conversations with your clients about the updated process helps safeguard your clients against fraud and strengthens the integrity of the tax and super systems.
What’s changed
Key changes to this process include:
- an increased number of topics that your client could be asked about
- a tailored experience, based on how your client signs in and the information we hold about them
- clearer direction on the support process when your clients are unable to complete the linking process online
- stronger protections against identity fraud and unauthorised access.
We also recommend your clients use myID, the Australian Government's Digital ID app, to sign in to myGov and link to ATO online services. Using myID can make it easier for your clients to link their myGov account to the ATO and provides stronger account security.
Supporting your clients
We recognise the trusted role you play in supporting your clients and safeguarding the integrity of the tax and superannuation systems.
We encourage you to:
- direct clients who need help linking to the ATO to Create a myGov account and link to the ATO for the latest guidance
- support clients who access ATO online services through myGov to set up and use myID as a more secure option.