What is the ATO Vulnerability Framework?
We've developed the ATO Vulnerability Framework ('the Framework') to help people experiencing vulnerability engage with the tax system more easily and get the support they need. The Framework outlines our commitment to providing inclusive, consistent and compassionate assistance to people experiencing vulnerability when they interact with the tax system. It sets out 6 guiding principles, 4 core focus areas and a clear approach to engagement. These elements shape how we develop policies and processes, supporting fair, equitable and supportive interactions. While it doesn't change tax or super obligations, it guides how we listen, communicate, and connect people with the right help.
As of 24 April, tax agents had lodged 8.1 million individual returns – representing 57% of all individual returns. This highlights the important role tax professionals play in supporting a diverse range of clients, including people experiencing vulnerability. Your expertise and insights are invaluable in ensuring the Framework reflects the needs of your clients and the community.
We encourage you to review the draft and provide feedback to help shape its final version.
Why your feedback matters
The Framework is currently in draft form; public consultation will ensure it is comprehensive and effective. Your input will help:
- provide a deeper understanding of various perspectives
- identify gaps or areas that could be clearer
- strengthen transparency and accessibility.
We welcome feedback from tax professionals, advocates, and individuals who may work with people experiencing vulnerability. As a tax professional, we value your role as a key partner in the system, well-placed to provide perspectives on the experience of taxpayers who may require extra assistance. Your insights will help ensure the final version of the Framework reflects the needs and experiences of the people it's designed to support. Share this information with your clients and help drive positive change!
How to provide feedback
You can submit your feedback on the ATO Vulnerability Framework until 18 July 2025 via email to VulnerabilityConsultation@ato.gov.au.
Learn more about the ATO Vulnerability Framework consultation paper on our website.