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Help with your lodgment program

How to get help if you or your practice are having difficulty lodging by the due date for reasons beyond your control.

Last updated 30 June 2025

If you, your practice or your clients experience exceptional or unforeseen circumstances that affect your ability to lodge by the due date, help is available.

How we can help depends on whether the circumstances relate to you, your practice, or your clients.

We consider individual circumstances, such as:

  • serious illness within your practice or family
  • sudden and unexpected staff changes
  • natural or other disasters
  • significant system issues, either with ATO online services or your business system.

We consider requests in accordance with PS LA 2011/15 Lodgment obligations, due dates and deferrals.

Lodgment deferrals can help if there are exceptional or unforeseen circumstances affecting lodgment by the due date.

If your whole practice has been affected by unforeseen events, we can help you get your lodgment program back on track.

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