Complaints, compliments and feedback

We welcome your feedback about the services we provide and how people experience the delivery of ATO services.

Your feedback helps us improve

We welcome your complaints, compliments and feedback about the services we provide and how we deliver them. This helps us improve the way we do things.

Information to assist you with your issue

If your issue relates to:

• a delay in ATO action or response– see Our service commitments which state the level of performance you can expect when dealing with us under normal circumstances
• a tax-related scam – see how to Verify or report a scam
• systems access – see     
  • Troubleshooting for individuals for linking myGov to ATO
  • System maintenance for impacts to ATO online services
   
• information technology (IT) help – see Technical support
• your income tax refund – see Tracking your refund or fixing a mistake
• your notice of assessment – see What if you think your assessment is wrong?
• your ABN application – see Applying for an ABNExternal Link on the Australian Business Register website
• an ABN refusal – see Objections, appeals and complaintsExternal Link on the Australian Business Register website
• your employer not paying your superannuation – see how to report unpaid super
• someone not paying their tax or intentionally doing the wrong thing – see what you can report to our Tax Integrity Centre.

How to make an enquiry or lodge a complaint, compliment or feedback

You can contact us with your enquiry, complaint, compliment or other feedback as follows:

• Enquiries – contact us to obtain information or request an action, service or a product.
• Complaints – contact us to express dissatisfaction with an ATO product, action, process or service, or the handling of a complaint, where you require an individual resolution or response.
• Compliments and feedback – contact us to provide any comments, opinions, compliments, feedback or suggestions, where you are not requiring an individual response or remedy.