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  • Live chat

    Christmas 2019 shutdown

    Please note: All services below will not be available during the ATO Christmas closure (noon Tuesday 24 December to 10.00am Thursday 2 January 2020).

    On Australian national public holidays our live chat service is closed throughout Australia.

    Our live chat service is currently only available for users of myTax or Small business assist.

    Accessing live chat services

    Service

    Enquiry type

    How to access

    Operating hours

    myTax

    myTax questions including:

    • Income and Deductions
    • Private Health Insurance
    • Amendments and ATO errors
    • Higher Education Loans
    • Tax Offsets
    • Income tax advice
    • Capital gains tax

     

    Start your return with myTax

    Live chat services can only be accessed in sections 3 (Personalise return) and 4 (Prepare return) of myTax.

    Note: To use myTax, you need to have a myGov account linked to the ATO.

    10.00am–8.00pm
    Monday to Friday (AEDT)

    and

    10.00am–2.00pm
    Saturday (AEDT)

    Small business assist

    Small business questions including:

    • GST
    • ABN/AUSkey
    • BAS
    • Accounts enquiries
    • Update details

     

    Open Small business assist

    Live chat is available within Small business assist once you search for your enquiry topic.

    10.00am–8.00pm
    Monday to Friday (AEDT)

    and

    10.00am–2.00pm
    Saturday (AEDT)

    Last modified: 06 Dec 2019QC 52583