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  • Current research projects

    You can check the legitimacy of current research here:

    For information about current research projects email Corporate Insights.

    See also:

    Client and Community Confidence – community survey [2015-036]

    Fieldwork dates

    Ongoing research

    Purpose

    The community survey measures and tracks client perceptions and confidence as part of the larger Client and Community Confidence flagship research project

    Research channel

    Online survey

    Researcher

    ORIMA Research

    Client and Community Confidence – client experience survey [2015-029]

    Fieldwork dates

    Ongoing research

    Purpose

    The client survey measures and tracks client perceptions and confidence as part of the larger Client and Community Confidence flagship research project

    Research channel

    Online survey

    Researchers

    Internal ATO (survey distributed via Qualtrics)

    Partial analysis and reporting conducted by ORIMA Research

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Consultation process feedback [2020-03]

    Fieldwork dates

    Ongoing

    Purpose

    To understand the consultation experience.

    Research channel

    Internal survey (questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online questionnaire distributed via feedback@survey.ato.gov.au)

    ATO Call centre / website experience – client survey [2020-02]

    Fieldwork dates

    Ongoing

    Purpose

    To understand the client experience regarding ATO Call centre and website.

    Research channel

    Online surveys

    Researcher

    ORIMA Research

    Public Groups and International Client feedback surveys [2020-06]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand how the ATO can better work with clients who have recently had one of the following interactions:

    • Class ruling
    • Advice and guidance
    • Review
    • Audit
    • Advanced Pricing Arrangement (APA) Early Engagement
    • Advanced Pricing Arrangement (APA) application

     

    Research channel

    Internal ATO (survey distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online survey distributed via PGIClientInsights@ato.gov.au)

    Self-Managed Super Funds COVID-19 Minimum Pension Drawdown Measure Tracking [2020-05]

    Fieldwork dates

    June to July 2020

    Purpose

    To understand awareness, uptake, and intention to take advantage of the COVID-19 stimulus measure allowing the halving of minimum pension drawdown amount.

    Research channel

    Online survey

    Researchers

    GFK Australia and Glow Platform

    Sender's email address

    SMSF@survey-take.com

    Digital service provider experience survey [2019-10]

    Fieldwork dates

    Biannual (April and October)

    Purpose

    To understand how the ATO can better work with digital service providers.

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Tax Practitioners Board survey [2020-04]

    Fieldwork dates

    Biannual (May / June and September)

    Purpose

    To understand how the Tax Practitioners Board can work better with tax practitioners and consumers.

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office and Tax Practitioners Board (online survey distributed via feedback@survey.ato.gov.au)

    Superannuation fund survey [2019-09]

    Fieldwork dates

    Biannual (March and September)

    Purpose

    To understand the effectiveness of communications/information shared with the APRA fund audience.

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online survey distributed via multiple channels including FSEGovernance@ato.gov.au)

    Single touch payroll webcast survey [2019-05]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand the effectiveness of Single Touch Payroll webcasts in assisting small employers to understand their Single Touch Payroll obligations

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    2018 Early Intervention Strategy survey [2018-14]

    Fieldwork dates

    December 2018 – December 2022

    Purpose

    To understand the tax agent experience after participating in an interview with ATO Early Intervention staff

    Research channel

    Online survey

    Researcher

    Internal ATO (online survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Single Touch Payroll – staff and customer experience survey [2018-10]

    Fieldwork dates

    Biannual (April and October)

    Purpose

    To understand the staff, taxpayer and intermediary experience and satisfaction with Single Touch Payroll

    Research channel

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Cash flow training and products [2018-04]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand user experience and satisfaction with ATO training and cash flow products

    Research channel

    Online surveys

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Small business community events survey [2017-071]

    Fieldwork dates

    Ongoing research

    Purpose

    To gain feedback from attendees who attended an event

    Research channel

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Small Business Events (online survey distributed via feedback@survey.ato.gov.au)

    Tax practitioner open forum survey [2016-059]

    Fieldwork dates

    Ongoing research

    Purpose

    To evaluate our program of open forums for tax practitioners to understand client perceptions in terms of relevance, content and timing

    Research channel

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    GST Advice client feedback [2020-01]

    Fieldwork dates

    January to September 2020

    Purpose

    To understand user experience and satisfaction with ATO GST interpretive advice guidance products.

    Research channel

    Online survey

    Researchers

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Last modified: 09 Jul 2020QC 33547