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  • Current research projects

    For information about current research projects email Corporate Insights.

    You can check the legitimacy of current research here:

    Online BAS check [2019-07]

    Fieldwork dates

    April to June 2019

    Purpose

    To obtain feedback on proposed improvements to the electronic BAS lodgment experience called the 'Online BAS check', which identifies possible errors prior to lodging

    Research channel

    Telephone survey

    Researcher

    Australian Taxation Office (outbound calls)

    Sender's email address

    OnlineBAScheck@ato.gov.au

    User testing- protecting low balance super accounts [2019-06]

    Fieldwork dates

    26-28 March 2019

    Purpose

    To obtain feedback on client communications advising that a low balance and inactive super account has been consolidated into their active super account

    Research channel

    Interview

    Researcher

    Australian Taxation Office- ATO Design

    Single touch payroll webcast survey [2019-05]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand the effectiveness of Single Touch Payroll webcasts in assisting small employers to understand their Single Touch Payroll obligations

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    ABN application review [2019-04]

    Fieldwork dates

    March and May 2019

    Purpose

    To measure client experience associated with the ABN application process

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    ATO consultation effectiveness measurement questionnaire [2019-03]

    Fieldwork dates

    March 2019

    Purpose

    To understand the effectiveness of the ATO’s stakeholder relationship and special purpose working groups

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    2019 Small business black economy (cash and hidden economy related) measurement framework [2019-02]

    Fieldwork dates

    March and April 2019

    Purpose

    To understand and track perceptions and attitudes of taxpayers, small business and intermediaries towards the cash and hidden economy

    Research channel

    Online survey, phone interviews

    Researcher

    Colmar Brunton

    2018 Early Intervention Strategy survey [2018-14]

    Fieldwork dates

    December 2018 – December 2022

    Purpose

    To understand the tax agent experience after participating in an interview with ATO Early Intervention staff

    Research channel

    Online survey

    Researcher

    Internal ATO (online survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Single Touch Payroll – staff and customer experience survey [2018-10]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand the staff, taxpayer and intermediary experience and satisfaction with Single Touch Payroll

    Research channel

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Cash flow training and products [2018-04]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand user experience and satisfaction with ATO training and cash flow products

    Research channel

    Online surveys

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Small business community events survey [2017-071]

    Fieldwork dates

    Ongoing research

    Purpose

    To gain feedback from attendees who attended an event

    Research channel

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Small Business Events (online survey distributed via feedback@survey.ato.gov.au)

    Tax practitioner open forum survey [2016-059]

    Fieldwork dates

    Ongoing research

    Purpose

    To evaluate our program of open forums for tax practitioners to understand client perceptions in terms of relevance, content and timing

    Research channel

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Client and Community Confidence – community survey [2015-036]

    Fieldwork dates

    Ongoing research

    Purpose

    The community survey measures and tracks client perceptions and confidence as part of the larger Client and Community Confidence flagship research project

    Research channel

    Online survey

    Researcher

    ORIMA Research

    Client and Community Confidence – client experience survey [2015-029]

    Fieldwork dates

    Ongoing research

    Purpose

    The client survey measures and tracks client perceptions and confidence as part of the larger Client and Community Confidence flagship research project

    Research channel

    Online survey

    Researchers

    Internal ATO (survey distributed via Qualtrics)

    Partial analysis and reporting conducted by ORIMA Research

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Last modified: 17 Apr 2019QC 33547