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  • Current research projects

    Use this list to view and verify our research projects if you have been asked to partake in ATO research.

    For information about current research projects, email CorporateInsights@ato.gov.au

    We consult with the community, industry groups and the tax, accounting and legal professions, on matters of concern and interest to them. Find out what we are consulting about.

    Modernising Business Registers developmental research [2022-04]

    Fieldwork dates

    Ongoing

    Purpose

    To understand user experience and feedback with current registry obligations and experiences with registry services.

    Research channel

    Phone survey

    Researchers

    Institut de Publique Sondage d'Opinion Secteur (Ipsos) Public Affairs

    Senders email address

    Not applicable

    Next 5,000 streamlined assurance review client experience survey [2022-03]

    Fieldwork dates

    Ongoing

    Purpose

    To understand client experience and satisfaction with the Next 5,000 tax performance program.

    Research channel

    Online survey

    Researchers

    Internal ATO (survey sent from research tool, Qualtrics)

    Senders email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Business advice client feedback [2022-02]

    Fieldwork dates

    Ongoing

    Purpose

    To understand user experience and satisfaction with ATO income tax Interpretive Advice and Assistance products.

    Research channel

    Online survey

    Researchers

    Internal ATO (survey sent from research tool, Qualtrics)

    Senders email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    GST audit client feedback [2022-01]

    Fieldwork dates

    Ongoing

    Purpose

    To understand user experience and satisfaction with ATO GST audits.

    Research channel

    Online survey

    Researchers

    Internal ATO (survey sent from research tool, Qualtrics)

    Senders email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Public Groups and International client feedback surveys [2020-06]

    Fieldwork dates

    Ongoing

    Purpose

    To understand client experience and satisfaction of Public Groups who have engaged with the ATO.

    Research channel

    Online survey

    Researchers

    Internal ATO (survey sent from research tool, Qualtrics)

    Senders email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Tax Practitioners Board survey [2020-04]

    Fieldwork dates

    Biannual (May–June and September)

    Purpose

    To understand how the Tax Practitioners Board can work better with tax practitioners and consumers.

    Research channel

    Online survey

    Researcher

    Internal ATO (online questionnaire sent from research tool, Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Consultation process feedback [2020-03]

    Fieldwork dates

    Ongoing

    Purpose

    To understand the consultation experience.

    Research channel

    Online survey

    Researcher

    ATO (online questionnaire sent from feedback@survey.ato.gov.au)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    GST Advice client feedback [2020-01]

    Fieldwork dates

    Ongoing

    Purpose

    To understand user experience and satisfaction with ATO GST interpretive advice guidance products.

    Research channel

    Online survey

    Researchers

    Internal ATO (survey sent from research tool, Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Digital service provider experience survey [2019-10]

    Fieldwork dates

    Biannual (April and October)

    Purpose

    To understand how the ATO can better work with digital service providers.

    Research channel

    Online survey

    Researcher

    Internal ATO (online questionnaire sent from research tool, Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Superannuation fund survey [2019-09]

    Fieldwork dates

    Annual (March – April)

    Purpose

    To understand the effectiveness of communications/information shared with the APRA fund audience.

    Research channel

    Online survey

    Researcher

    Internal ATO (online questionnaire sent from research tool, Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Single touch payroll survey [2019-05]

    Fieldwork dates

    Ongoing

    Purpose

    To understand the effectiveness of support available for Single Touch Payroll (STP).

    Research channel

    Online survey

    Researcher

    Internal ATO (online questionnaire sent from research tool, Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    2018 Early Intervention Strategy survey [2018-14]

    Fieldwork dates

    December 2018 – December 2022

    Purpose

    To understand the tax agent experience after participating in an interview with ATO Early Intervention staff

    Research channel

    Online survey

    Researcher

    Internal ATO (online survey sent from research tool, Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Cash flow training and products [2018-04]

    Fieldwork dates

    Ongoing

    Purpose

    To understand user experience and satisfaction with ATO training and cash flow products

    Research channel

    Online surveys

    Researcher

    Internal ATO (survey sent from research tool, Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Small business community events survey [2017-71]

    Fieldwork dates

    Ongoing

    Purpose

    To gain feedback from attendees who attended an event

    Research channel

    Online survey

    Researcher

    Internal ATO (survey sent from research tool, Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Tax practitioner open forum survey [2016-59]

    Fieldwork dates

    Ongoing

    Purpose

    To evaluate our program of open forums for tax practitioners to understand client perceptions in terms of relevance, content and timing

    Research channel

    Online survey

    Researcher

    Internal ATO (survey sent from research tool, Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Community perceptions survey [2015-36]

    Fieldwork dates

    Ongoing

    Purpose

    To measure and track community perceptions about the ATO.

    Research channel

    Online survey

    Researcher

    Internal ATO (survey sent from research tool, Qualtrics)

    Senders email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Client experience survey [2015-29]

    Fieldwork dates

    Ongoing

    Purpose

    To measure and track client experiences about the ATO.

    Research channel

    Online survey

    Researchers

    Internal ATO (survey sent from research tool, Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey sent from feedback@survey.ato.gov.au)

    Last modified: 22 Dec 2022QC 33547