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  • Current research projects

    You can check the legitimacy of current research here:

    For information about current research projects email Corporate Insights.

    See also

    Modernising Business Registers developmental research

    Fieldwork dates

    Ongoing

    Purpose

    To understand user experience and feedback with current registry obligations and experiences with registry services.

    Research channel

    Telephone survey

    Researchers

    Ipsos Public Affairs

    Senders e-mail address

    Australian Taxation Office (online survey distributed via ABRScommunications@ato.gov.au)

    Next 5,000 streamlined Assurance Review Client Experience Survey

    Fieldwork dates

    On-going

    Purpose

    To understand client experience and satisfaction with the Next 5,000 tax performance program.

    Research channel

    Online Survey

    Researchers

    Internal ATO (survey distributed via Qualtrics)

    Senders e-mail address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Business advice client feedback

    Fieldwork dates

    On-going

    Purpose

    To understand user experience and satisfaction with ATO Income Tax interpretive advice guidance products.

    Research channel

    Online survey

    Researchers

    Internal ATO (survey distributed via Qualtrics)

    Senders e-mail address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    GST audit client feedback

    Fieldwork dates

    On-going

    Purpose

    To understand user experience and satisfaction with ATO GST audits.

    Research channel

    Online survey

    Researchers

    Internal ATO (survey distributed via Qualtrics)

    Senders e-mail address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Client and Community Confidence – community survey [2015-036]

    Fieldwork dates

    Ongoing research

    Purpose

    The community survey measures and tracks client perceptions and confidence as part of the larger Client and Community Confidence flagship research project

    Research channel

    Online survey

    Researcher

    ORIMA Research

    Client and Community Confidence – client experience survey [2015-029]

    Fieldwork dates

    Ongoing research

    Purpose

    The client survey measures and tracks client perceptions and confidence as part of the larger Client and Community Confidence flagship research project

    Research channel

    Online survey

    Researchers

    Internal ATO (survey distributed via Qualtrics)

    Partial analysis and reporting conducted by ORIMA Research

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Consultation process feedback [2020-03]

    Fieldwork dates

    Ongoing

    Purpose

    To understand the consultation experience.

    Research channel

    Internal survey (questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online questionnaire distributed via feedback@survey.ato.gov.au)

    Public Groups and International client feedback surveys [2020-06]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand Client experience and satisfaction of Public Groups who have recently engaged with the ATO

    Research channel

    Internal ATO (survey distributed via Qualtrics)

    Researchers

    Australian Taxation Office

    Senders e-mail address

    Australian Taxation Office (online survey distributed via PGIClientInsight@ato.gov.au)

    Digital service provider experience survey [2019-10]

    Fieldwork dates

    Biannual (April and October)

    Purpose

    To understand how the ATO can better work with digital service providers.

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Tax Practitioners Board survey [2020-04]

    Fieldwork dates

    Biannual (May / June and September)

    Purpose

    To understand how the Tax Practitioners Board can work better with tax practitioners and consumers.

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office and Tax Practitioners Board (online survey distributed via feedback@survey.ato.gov.au)

    Superannuation fund survey [2019-09]

    Fieldwork dates

    Biannual (March and November)

    Purpose

    To understand the effectiveness of communications/information shared with the APRA fund audience.

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online survey distributed via multiple channels including FSEGovernance@ato.gov.au)

    Single touch payroll webcast survey [2019-05]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand the effectiveness of Single Touch Payroll webcasts in assisting small employers to understand their Single Touch Payroll obligations

    Research channel

    Internal ATO (online questionnaire distributed via Qualtrics)

    Researcher

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    2018 Early Intervention Strategy survey [2018-14]

    Fieldwork dates

    December 2018 – December 2022

    Purpose

    To understand the tax agent experience after participating in an interview with ATO Early Intervention staff

    Research channel

    Online survey

    Researcher

    Internal ATO (online survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Cash flow training and products [2018-04]

    Fieldwork dates

    Ongoing research

    Purpose

    To understand user experience and satisfaction with ATO training and cash flow products

    Research channel

    Online surveys

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Small business community events survey [2017-071]

    Fieldwork dates

    Ongoing research

    Purpose

    To gain feedback from attendees who attended an event

    Research channel

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Small Business Events (online survey distributed via feedback@survey.ato.gov.au)

    Tax practitioner open forum survey [2016-059]

    Fieldwork dates

    Ongoing research

    Purpose

    To evaluate our program of open forums for tax practitioners to understand client perceptions in terms of relevance, content and timing

    Research channel

    Online survey

    Researcher

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    GST Advice client feedback [2020-01]

    Fieldwork dates

    Ongoing

    Purpose

    To understand user experience and satisfaction with ATO GST interpretive advice guidance products.

    Research channel

    Online survey

    Researchers

    Internal ATO (survey distributed via Qualtrics)

    Sender's email address

    Australian Taxation Office (online survey distributed via feedback@survey.ato.gov.au)

    Last modified: 26 Nov 2021QC 33547