Complaints Form

If your matter relates to suspected phoenix, tax evasion or black economy behaviour, please go to the tip-off form instead, to make a disclosure to us.

If you think your employer is not paying the correct amount of super, follow the steps in unpaid super.

If you're a tax or BAS agent, submit a complaint through Online services for agents. Go to Reports and forms, select Forms, then select Tax Practitioner complaint.

* denotes a mandatory field

Your Details

First Name* 

Last Name* 

Contact phone number* (Mobile number preferred. No spaces) 

Mobile phone number is the preferred option so that we can also communicate with you via SMS.

Alternative contact number (no spaces) 

By providing your email address, you are consenting to the ATO communicating to you via email, if we are unable to contact you by phone. You should be aware that the internet is not a secure environment. The ATO does not control the path of inbound and outbound emails, so the privacy of personal information sent by unencrypted email cannot be guaranteed.

Contact e-mail 

Confirm e-mail 

Best time to call during business hours*  Select 9.00am - 11.00am 11.00am - 1.00pm 1.00pm - 3.00pm 3.00pm - 5.00pm 9.00am - 5.00pm

Details of the person/entity you are making complaint for

Relationship to you*  Myself My sole trader business Partnership Trust Company Non profit organisation Club/Charity Government Agency Client Family member

The entity/person's name 

TFN or ABN (no spaces) 

Provide your TFN to help us resolve this complaint for you quickly.

Address*

Suburb* 

Postcode* 

State*  (Select) ACT NSW VIC SA WA NT QLD TAS Overseas

Contact phone number (Mobile number preferred. No spaces) 

Complaint Details

Have you previously contacted the ATO to try and resolve the issue before making this complaint? 

Please provide details of any contact you've had with the ATO about this issue, including dates of contact, names and phone numbers of officers, where available 

Please provide details of your complaint* 

What outcomes are you seeking?* 

We are authorised under taxation laws to collect the information on this form, including your TFN.

This information will be used to help us resolve your complaint as quickly as possible.

We will need to speak to you to confirm your identity if your complaint requires us to access - and disclose sensitive or personal information.

The Taxpayers’ Charter – what you need to know outlines your rights and your obligations. It explains what you can expect in all your dealings with us and what we expect from you.