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  • Notification of a deceased person

    You can officially notify us of a person’s death and of who has been appointed as the executor or administrator. You can notify us either:

    Note: If you're a legal practitioner you can't notify us online, you must lodge the required documents and information by mail, see Information for legal practitioners.

    See also:

    Online – using the Australia Post service

    Follow these three simple steps:

    • Online form  
    • Print summary
      • After submitting your online form, print the summary – you'll need it for your Australia Post interview in the next Step.
       
    • Australia Post interview
      • To complete the notification process, visit the Australia Post office locatorExternal Link or phone 13 13 18 to find a participating retail outlet where you can present your printed summary and supporting documents. These must be presented within 30 days of submitting your online form.
      • You can either book an appointment or simply attend a participating Australia Post retail outlet for an interview. Bookings are not essential.
       

    Note: If more than one executor or administrator wants to be added as an authorised contact, each will need to complete and submit their own online form.

    Find out about:

    Supporting documents

    You must bring the death certificate to your interview.

    We'll accept only current unaltered original documents, or copies that have been appropriately certified. Documents that have been corrected or changed and initialled are not acceptable.

    If you don't provide an acceptable death certificate at the interview, your summary will be returned to you and your notification will remain incomplete.

    If you don't have the death certificate, phone us on 13 28 61 – we may still be able to add some information about the person’s death to our records over the phone.

    Information for executors or administrators

    You need to provide one of the following supporting documents – in addition to the death certificate – showing that you're the executor or administrator of the deceased estate:

    • The deceased person’s last will and testament.
    • Letters of administration.
    • Grant of probate.

    The supporting document needs to be a current original or appropriately certified copy.

    Note: If you don't provide grant of probate or letters of administration, you won't be added as an authorised contact on the deceased person’s record.

    See also:

    Additional documents

    If your supporting documents are in a previous name, you will also need to provide one of the following documents:

    • change of name by deed poll
    • change of name document
    • marriage certificate.

    Completing and submitting the online form

    You need to review the instructions before starting a form. The information they contain will assist you.

    When you're ready to begin, select Start New Form. The form will provide a step-by-step guide on what you need to provide.

    If you don't provide all the required information on each page, error messages will appear when you try to move to the next page. You'll need to complete these questions before you can continue with the form. Questions you'll be asked to answer include:

    • personal details about yourself and the deceased person
    • contact details
    • residential and postal address details.

    If you cancel or close the form before you submit it, any information you entered will not be saved.

    Once you've submitted the online form, the confirmation page provides you with a reference number, your summary, and instructions on how and where to complete the notification.

    Note: There's no fee for lodging a Notification of a deceased person form.

    How to complete the notification

    You must lodge the notification in person at a participating Australia Post outlet within 30 days of submitting the online form. To locate your nearest participating Australia Post outlet, phone 13 13 18 or visit the Australia Post office locatorExternal Link.

    When attending a participating Australia Post retail outlet:

    • You must provide the death certificate as a supporting document.
    • We'll accept only unaltered original documents, or copies that have been appropriately certified – documents that have been corrected or changed and initialled are not acceptable.
    • If you don't provide an acceptable death certificate at the interview, your summary will be returned to you and the notification will remain incomplete.
    • If you are the executor or administrator, you need to provide a current supporting document in addition to the death certificate, stating you are the executor or administrator of the deceased estate – it needs to be an original or appropriately certified copy.  

    Correcting form details

    If you need to correct the data in an online form you've already submitted, follow these steps:

    1. Select Modify Form from the form home pageExternal Link.
    2. Log in using your reference number and your date of birth.
    3. Update the details and submit the form again.

    You'll be issued with a new reference number. If you need to access your form again, you must use the new reference number, along with your date of birth.

    Ensure you print the new summary to take to a participating Australia Post retail outlet.

    Minimum computer system requirements

    The online form works with these internet browsers:

    • Microsoft Internet Explorer 8 or newer
    • Mozilla Firefox 10 or newer
    • Google Chrome 18 or newer
    • Apple Safari 5.1.4 or newer

    The online form works with both Apple Macintosh and Microsoft Windows operating systems.

    The online form doesn't work with mobile devices.

    Mail

    If you're a relative of the deceased, or the executor or administrator of the deceased estate, you can notify us by mail.

    Next steps:

    Documents that you mail to us will not be returned to you. We'll accept only certified copies of your original documents – documents that have been amended or altered in any way will not be accepted.

    It can take up to 28 days to update the deceased person's records after we receive your form.

    Information for legal practitioners

    If you're a legal practitioner appointed to represent the executor or administrator of a deceased estate, you must lodge the required documents and information by mail.

    You cannot notify us of a death online or use the Notification of a deceased person (NAT 74279) form.

    You won't be recorded as an authorised contact on the deceased person’s records.

    See also:

    Last modified: 19 Dec 2019QC 32562