Accessing online services with myGovID and RAM
To access a range of our online services on behalf of a business or entity you need to use:
- myGovIDExternal Link – an app you download to your smart device which lets you prove who you are when logging into a range of government online services (it's different to a myGov account).
- Relationship Authorisation Manager (RAM)External Link – an authorisation service that allows you to act on behalf of a business online when linked with your myGovID (you'll use your myGovID to log into RAM).
On this page:
Which of our online services require myGovID
You need to use myGovID with our:
- Business Portal
- Online services for agents
- Online services for Digital service providers
- Access Manager
- Australian Business Register (ABR)
- ABR Explorer
- Departing Australia superannuation payment (DASP) online application system.
See also:
Set up your myGovID
Your myGovID is unique to you and cannot be shared. As it's your personal digital identity, you should set it up using a personal email address. It should not be a shared or work email address.
Get started by downloading the myGovID app from the Apple App Store or Google Play.
The myGovID app is compatible with most smart devices.
To access our online services, you need to achieve a Standard identity strength. You will need to verify two of the following Australian identity documents (your name must match on both):
- driver’s licence including learner's permit
- passport (not more than three years expired)
- birth certificate
- visa (using your foreign passport)
- citizenship certificate
- ImmiCard
- Medicare card – once you verify one of the documents above in the app, you’ll have the option to add your Medicare card.
If your name doesn't match across your two identity documents, you may be able to link your documents using a change of name certificate or marriage certificate.
See also:
Unable to achieve a Standard identity strength
Business directors or associates
If there is no principal authorityExternal Link with a Standard myGovID who can link the business in RAM, you won't be able to use myGovID at this time. Your business will need to use alternative lodgment options, such as Business software or a registered tax agent.
Employees and authorised access
If you're unable to achieve a Standard myGovID, you may be able to use a myGovID with a Basic identity strength to access some of our online services. However, you'll need to complete some extra steps.
Next steps:
Link your myGovID to a business using RAM
To access our online services on behalf of a business or entity, you need to link your myGovID to the business using RAM.
Find out how by selecting your role:
Principal authority (including primary person)
As the principal authority, you need to start the process for a business or entity by linking your ABN to your myGovID in RAM. The principal authorityExternal Link is either a:
- sole trader
- eligible individual associate listed on an ABN in the ABR such as a
- primary person (no individuals listed as an associate in the ABR) such as a
- director of a corporate trustee
- authorised contact for a government agency
- Australian charity.
Once linked, you can access our online services using your myGovID and manage who can act on behalf of your business or entity online.
Next steps:
Authorised user or administrator
If you access our online services on behalf of a business or entity, you'll need to set up a myGovID. You'll use your myGovID to log into RAM and accept an authorisation to act on behalf of a business or entity online.
Authorisation administrators can set up authorisations for others in RAM.
Next steps:
See also:
Business software user
If you use Standard Business Reporting (SBR)-enabled software to interact with our online services, you'll need a machine credential.
If you use cloud-based SBR-enabled software, your digital service provider will build the credential into your software.
If you use desktop or locally hosted software, you'll need to create a machine credential using RAM.
Next steps:
See also:
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For further support see the 'Help' sections on the:
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Find out how to use myGovID and Relationship Authorisation Manager (RAM) to access our online services for a business or entity.