Accessing online services with myGovID and RAM

To access a range of our online services on behalf of a business or entity you need to use:

• myGovIDExternal Link – an app you download to your smart device which lets you prove who you are when logging in to a range of government online services (it's different to a myGov account).
• Relationship Authorisation Manager (RAM)External Link – an authorisation service that allows you to act on behalf of a business online when linked with your myGovID (you'll use your myGovID to log into RAM).

On this page

• Which of our online services require myGovID
• Set up your myGovID
• Link your myGovID to a business using RAM
• Business software user
• Support

Which of our online services require myGovID

You need to use myGovID with our:

• Online services for business
• Online services for agents
• Online services for digital service providers
• Access Manager
• Australian Business Register (ABR)
• ABR Explorer
• Departing Australia superannuation payment (DASP) online application system.

See also:

• Where to use itExternal Link – a list of all participating government online services you can access using myGovID
• Using myGovID with myGovExternal Link – connect myGovID to your myGov account and start using it to sign in to myGov.

Set up your myGovID

Your myGovID is unique to you and cannot be shared. It's your personal digital identity and should be set it up using your personal email address.

Download the myGovID app from the Apple App Store or Google Play. The app is compatible with most smart devices.

External Link  External Link

All our online services can be accessed using a myGovID with a Standard or Strong identity strength.

Next step:

• Set up your myGovIDExternal Link

See also:

• Verifying your identity documentsExternal Link – if you're experiencing issues verifying your identity documents or photo

Unable to achieve a Standard identity strength

Business directors or associates

If there's no principal authorityExternal Link with a Standard myGovID who can link the business in RAM, you won't be able to use myGovID at this time. Your business will need to use alternative lodgment options such as Business software or a registered tax agent.

Employees

If you're unable to achieve a Standard myGovID, you may be able to use a myGovID with a Basic identity strength to access some of our online services. You'll need to complete some extra steps.

Next steps:

• Accessing our online services with a Basic myGovID

Link your myGovID to a business using RAM

To access our online services on behalf of a business or entity, you need to link your myGovID to the business using RAM. Find out how by selecting your role:

• Principal authority (including primary person) – person responsible for a business or entity
• Authorised user or administrator – someone who acts on behalf of a business or entity.

Principal authority (including primary person)

If you're the principal authority, you need to start the process for a business or entity by linking your Australian business number (ABN) to your myGovID in RAM.

A principal authority or authorisation administrator that is already acting on behalf of the business online, can authorise you in RAM to act on behalf of the business.

The principal authority is either a:

• sole trader
• eligible individual associate listed on an ABN in the ABR such as a:
  • trustee
  • director
  • partner.
   
• primary person (no individuals listed as an associate in the ABR) such as a:
  • director of a corporate trustee
  • authorised contact for a government agency
  • responsible person for an Australian charity.
   

Next step:

• Principal authorityExternal Link – to find out how to link your business in RAM.

Authorised user or administrator

If you access our online services on behalf of a business or entity, you'll need to set up a myGovID.

Use your myGovID to log into RAM and accept an authorisationExternal Link request to act on behalf of a business or entity online. You'll then be able to access online services on behalf of the business or entity using your myGovID.

Authorisation administrators can set up authorisations for others in RAM.

Watch:

Next step:

• Authorised users and administratorsExternal Link – find out how to accept an authorisation request.

See also:

• Set up authorisationsExternal Link

Business software user

If you use Standard Business Reporting (SBR)-enabled software to interact with our online services, you'll need a machine credential.

If you use cloud-based SBR-enabled software, your digital service provider will build the credential into your software.

If you use desktop or locally hosted software, you'll need to create a machine credential using RAM.

Next step:

• How to install a machine credentialExternal Link

See also:

• Business software user or providerExternal Link

Support

• Set up your access to Online services for business

Videos

• How to create new authorisations using RAMExternal Link
• How to accept an authorisation in RAMExternal Link
• How to manage authorisations in RAMExternal Link
• How to create new machine credentials in RAMExternal Link
• Business experiences with myGovID and Relationship Authorisation Manager (RAM)External Link

See also:

• myGovID – claiming deductions for phone and internet expenses for a business
• myGovID expenses you can claim as an employee
• myGovID HelpExternal Link
• RAM HelpExternal Link

Trademarks and attributions

Android, Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries and regions. App Store is a service mark of Apple Inc.