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  • Current SMS and email activities

    We use SMS and emails for promotional and information purposes. If you receive an SMS or email claiming to be from us, check our list of current activities to verify it is genuine:

    If you are unsure about the authenticity of ATO correspondence, phone us on 1800 008 540, Monday to Friday 8.00am to 6.00pm.

    If you have linked the ATO to your myGov account, we will send most of your personal ATO letters directly to your myGov Inbox, rather than through the post.

    You will get email or SMS notifications from myGov to let you know there are new messages in your myGov Inbox. These myGov notifications will not contain links.

    If you are unsure about the legitimacy of a myGov notification you have received, go directly to my.gov.auExternal Link and sign in to check your myGov Inbox.

    Our messages will never ask you to reply by SMS or email to provide personal information, such as your tax file number (TFN) or your personal bank account number or BSB.

    General email and SMS messages

    Current general notifications could include:

    • advice your application has been received
    • progress of return notifications, including refund finalisation
    • a reminder to provide documents
    • a reminder to attend a meeting
    • reminders to meet ATO obligations to avoid penalties or cancellation of role, including      
      • lodgment of tax returns, annual returns and business activity statements
      • lodgment of vacancy fee returns for foreign investment
      • payment of debt
      • payment of instalments as negotiated with us
       
    • advice of new tax rates
    • important information for your business or industry
    • promotion of a product or service we offer, such as myTax, myGov and similar
    • tax time information about pre-filling, income, deductions and new measures
    • information about superannuation changes
    • an invitation or reminder to small businesses to attend a local event run by our staff
    • notification of delays and system outages.

    Specific email and SMS messages

    From time to time, we may send you an SMS or email asking you to take specific action, such as:

    • provide additional information we require to process a BAS or tax return you lodged
    • provide additional information we require regarding an application you have made to us
    • verify changes made to your account.

    We may also ask you to phone us to provide information.

    Current messages include:

    Description

    Timing

    Request for information to update your:

    • business contact details
    • business industry code
    • ABN details
    • bank account details

     

    Ongoing

    Request for information to process your:

    • hardship application
    • release application
    • GST registration
    • ABN application

     

    Ongoing

    Request to provide information for:

    • superannuation obligations

     

    Ongoing

    Request to provide information to verify your:

    • ABN entitlement

     

    Ongoing

    Lodgment reminder for:

    • Vacancy fee return

     

    Ongoing

    Lodgment reminder SMS for:

    • Pre-due date lodgment
    • Post-due date lodgment

     

    Ongoing

    Reminder for clients with Income Contingent Loans to notify of their worldwide income or lodge their income tax return

    February 2019

    Tax and BAS Agent emails

    If you are a registered agent, we may email you with important updates regarding your clients. Emails may include topics listed under the 'General email and SMS messages' section above, or may be more specific.

    Specific emails to registered agents include:

    Description

    Timing

    Report detailing your lodgment performance as compared to the benchmark

    Ongoing

    Update providing a list of clients where we are yet to receive lodgment

    Ongoing

    Report providing a list of reasons and descriptions associated with delays in processing client's returns

    Ongoing

    Email notification advising that selected clients will be referred to an external collection agency for action if they do not lodge

    Ongoing

    Notification of SMS text messages sent direct to your clients regarding their incorrect bank account details – you do not need to take any action

    July–November 2019

    Email notification with a table containing a list of clients and their STP status

    August 2019

    See also:

      Last modified: 12 Aug 2019QC 40936