• ATO and the myGov Inbox

    If you have linked us to your myGov account, most of your ATO mail will now come directly to your myGov Inbox, rather than through the post. This is to help you manage your taxation and superannuation affairs in one place and make record keeping easier and more secure.

    The types of ATO mail you may receive in your myGov Inbox include:

    • notices, such as notices of assessment
    • statements of account
    • confirmation and reminder notices
    • activity statements or instalment notices.

    ATO digital communications containing personal information, such as a tax file number, will be sent to your myGov Inbox, rather than your email account, due to legal and privacy requirements.

    If you don’t have a myGov account linked to us; you, or your tax or BAS agent, will continue to receive your ATO mail via the post.

    Next steps:

    See also

    Using your myGov Inbox

    The information below explains more about using the ATO messages in your myGov Inbox.

    New message notifications from myGov

    You will get email or SMS notifications from myGov to let you know when there are new messages in your myGov Inbox. The default setting for notification is email.

    To change your Inbox notification preference, log into your myGov account, select the ‘Account Settings’ icon and select 'Inbox alerts'.

    Format of ATO messages in your myGov Inbox

    Our messages in your myGov Inbox may contain:

    • an opening message
    • a link to your ATO mail, such as your notice of assessment or your statement of account – clicking the link will take you to your letter in a PDF format
    • links to our online services to allow you to perform online transactions, such as viewing your account, making payments, or lodging activity statements.

    See also

    Other messages direct from us

    If your mobile phone number or email address is on your ATO record, you may also get SMSs or emails directly from us reminding you of important dates or asking you to contact us.

    If you receive an SMS or email that you think is fraudulent, you can report it to reportemailfraud@ato.gov.au

    See also

    Your tax or BAS agent

    If you use a tax agent or BAS agent, they will be able to see a copy of the digital letters, SMS and emails that we have sent to your myGov Inbox. Your agent will not have access to your myGov Inbox – instead they will see copies via their own Tax Agent Portal or BAS Agent Portal.

    They can still act on your behalf.

    Replying to messages

    You can't reply to your myGov messages.

    Forwarding messages

    You can only forward your myGov messages to your MyPost Digital Mailbox.

    See also:

    Saving and printing your mail

    You can save or print your mail for your own records.

    Have an ATO letter re-sent to you

    If you need another copy of an ATO letter, call us on 13 28 61.

    People with vision impairment

    If you have vision impairment and use adaptive technology, you may not be able to access ATO letters sent through myGov. We are working to fix this.

    People with vision impairment can call us for help on 13 28 61.

    Going back to paper mail

    If you have a myGov account linked to us, you will automatically receive your ATO mail via your myGov Inbox.

    If your circumstances mean you need to receive your ATO mail through the post, call us on 13 28 61.

    Unlinking the ATO from your myGov account

    If you unlink us from your myGov account, you will no longer be able to see ATO messages in your inbox.

    However if you relink you will be able to see the ATO message you previously received to your inbox.

    Help with your myGov Inbox or ATO messages

    For problems with the myGov Inbox:

    For questions about an ATO message you have received, call us on 13 28 61.

    Next steps:

    • If you do not speak English well and need our help, call the Translating and Interpreting Service on 13 14 50.
    • If you are deaf, or have a hearing or speech impairment call us using the National Relay ServiceExternal Link
    • If you have vision impairment and need help with your ATO mail, call us on 13 28 61.
      Last modified: 30 Jun 2017QC 46113