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  • myGovID and RAM for tax professionals

    Digital resources and webinars to help you understand myGovID and Relationship Authorisation Manager (RAM). You can use or share this content for your own purposes.

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    myGovID and RAM

    AUSkey will be retired from late March 2020 as it has not been able to keep pace with changes in technology and does not meet future government security requirements.

    What will I use instead?

    myGovID and RAM are your new key for accessing Online services for agents and other government online services.

    • myGovID – is a new, easy and secure way to prove who you are online. It’s a digital identity credential that is unique to an individual. You will access your myGovID via your smart device when logging into government online services.
    • RAM allows you to manage who can access government online services on behalf of your business.

    Establishing your identity takes just a few minutes for most people. To achieve a Standard myGovID (minimum strength required to access ATO services) you can use any two of these forms of identity documents – drivers licence or passport and Medicare card.

    Other documents such as a birth certificate will be available in the future. An exception process will be available early in 2020 for anyone who is unable to provide enough eligible identity information.

    Who needs to use myGovID and RAM?

    You’ll need to use myGovID and RAM if:

    • You use Online services for agents or Access Manager.
    • You use AUSkey to access government online services or the Australian Business Register (ABR).
    • Your employees or others access government online services on behalf of your practice.

    If you aren’t the principal authority (eligible associate listed in the ABR) for your practice, you will need the principal authority to start the process and authorise you before you will be able to use myGovID for our online services.

    Key steps to set up your practice

    There are six key steps to setting up your practice:

    Step 1 – Clean up your AUSkey and ABR data

    Making the move to myGovID and RAM will be much easier if your ABR and AUSkey data is up-to-date. If you are the principal authority, you should check your AUSkey and ABR information to ensure it is correct. You can log into AUSkey Manager at abr.gov.au/tax-professionalsExternal Link.

    Step 2 – Set up myGovID

    myGovID is your digital identity which makes it easier to prove who you are online – it's like the 100 point ID check but on your smart device. You can use your myGovID to log in to selected government online servicesExternal Link.

    To start the set up process, download the myGovID app from the App Store or Google play.

    The whole of government myGovIDExternal Link website has information to help you and your practice download and set up your individual digital identities.

    Step 3 – Link your practice in RAM

    Relationship Authorisation ManagerExternal Link or RAM lets you manage who can act on behalf of your business online. This service can be used by individuals and businesses to set up and manage relationships and authorisations across government online services.

    You must be the principal authority (business owner or listed associate on the ABR) to link your business Australian business number (ABN) to your myGovID. You don't add your clients ABN details through myGovID or RAM, they are still managed via Access Manager which is accessible via RAM. Your clients also don't need to provide you with their myGovID or RAM details. You will add clients as you usually do through Online services for agents.

    Step 4 – Authorise others to act on your behalf

    The steps to get set up will be different, depending on your role in the business or practice:

    If you are the principal authority and have employees or other individuals who act on behalf of your practice:

    • Make sure all your employees set up their own myGovID.
    • Use RAM to authorise others to act on behalf of your practice – for example, if you have employees who access client details. You need to enter the user's details such as legal name and email address. They must match the details used to set up their myGovID.
    • If you have multiple employees with AUSkeys, you can use the 'Import AUSkey usersExternal Link' function to create multiple authorisations based on existing information. If you use the 'Import AUSkey user' function you should note that Administrator AUSkeys are defaulted to have full access, which may include restricted client information . You can customise access level in Access Manager.
    • Set the access level for each authorised user. You can authorise users with either full or custom access.

    Note: (Optional) You can use RAM to appoint an authorisation administrator(s)External Link if you would like another person in your practice to manage other authorisations.

    The whole of government Relationship Authorisation ManagerExternal Link website has information to help you and your practice download and set up your individual digital identities.

    If you have staff who are unable to provide enough eligible identity information (for example, if they are located overseas or are on temporary secondment in Australia), an exception process will be available early 2020.

    Step 5 – If you use software to report to us (optional)

    If you use desktop or locally hosted software (not cloud-based) you may need to undertake additional steps. Your software provider will guide you through this process.

    If you use cloud-based SBR-enabled software, you don’t need to undertake additional steps, your software provider will do this for you.

    Step 6: Using myGovID and RAM from now on (you've finished setting up)

    Unlike Auskey, with myGovID you won’t need to remember a complicated password each time you log onto Online services for agents, you can use the four digit code that appears on the app login screen. If you are using the same browser you can simply click ‘remember me’, open the app and click ‘accept’.

    You can set up myGovID on more than one personal device. If your phone is lost or stolen, your myGovID can easily be setup on your replacement phone.

    Resources

    We have prepared a series of resources to help tax professionals start working with myGovID.

    Factsheets

    Coming soon

    User guide

    Coming soon

    Media and digital resources

    We have held a number of digital events and created videos to help and support you to transition to myGovID and RAM.

    Videos

    Webcasts/webinars

    Coming soon

    Common issues and troubleshooting

    The Troubleshooting for businesses and tax practitioners page contains common errors and what work arounds are available. It's regularly updated with the latest information on all online services the ATO supports.

    Need help

    FAQs

    Coming soon

    Contact us

    You can phone us for help if you are still experiencing difficulty accessing or using our online services 1300 287 539 option 2.

    Last modified: 18 Nov 2019QC 60632