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  • myGovID and RAM for tax professionals

    After 27 March 2020, myGovID and Relationship Authorisation Manager (RAM) will replace AUSkey as the way you access Online services for agents and other government online services.

    AUSkey will be retired at the same time, as it hasn't been able to keep pace with changes in technology, and doesn't meet future government security requirements.

    You’ll need to use myGovID and RAM if:

    • you use Online services for agents or Access Manager
    • you use AUSkey to access government online services or the Australian Business Register (ABR)
    • your employees or others access government online services on behalf of your practice.

    How to move from AUSkey – complete steps

    To help you move from AUSkey to myGovID and RAM, use these step-by-step instructions:

    Digital resources and webinars for tax professionals

    On this page:

    About myGovID and RAM

    This page has digital resources and webinars to help tax professionals understand myGovID and RAM. You can use or share this content for your own purposes.

    myGovID and RAM are your new key for accessing Online services for agents and other government online services.

    myGovID is the new, easy and secure way to prove who you are online – a digital identity credential unique to an individual. You access myGovID via your smart device when logging into government online services. myGovID is like the 100 point ID check – but on your smart device.

    RAM allows you to manage who can access government online services on behalf of your practice.

    Establishing your identity in myGovID takes just a few minutes for most people. To achieve a Standard myGovID (the minimum required to access our services) you can use any two of these identity documents – drivers licence, passport, birth certificate or Medicare card.

    Your myGovID belongs to you and shouldn’t be shared with others. Anyone acting on behalf of your practice needs their own myGovID, and you'll need to authorise them using RAM.

    Once you've authorised someone in RAM, they can use their myGovID to log in to RAM and accept the authorisation to act on behalf of your practice online.   

    An exception process will be available early in 2020 for anyone unable to provide enough eligible identity information.

    If you aren’t the principal authority (eligible associate listed in the ABR) for your practice, you'll need the principal authority to start the process and authorise you to use myGovID for our online services.

    See also:

    Key steps to set up your practice

    There are six key steps to setting up myGovID and RAM for your practice:

    Step 1 – Clean up your AUSkey and ABR data

    The move to myGovID and RAM will be much easier if your ABR and AUSkey data is up-to-date. If you're the principal authority, you should ensure that:

    • your AUSkey and ABR information is correct
    • names match identity documents exactly.

    You can log in to AUSkey Manager at abr.gov.au/tax-professionalsExternal Link to check this.

    Step 2 – Set up myGovID

    To start the set up process, download the myGovID app to your smart device from the App Store or Google Play.

    The whole of government myGovID websiteExternal Link has information to help you and your practice download and set up your individual digital identities.

    Step 3 – Link your practice in RAM

    Follow these instructionsExternal Link to link your practice in RAM.

    You must be the principal authority (business owner or listed associate on the ABR) to link your business Australian business number (ABN) to your myGovID.

    You don't add your clients' ABN details through myGovID or RAM – they're still managed via Access Manager, which is accessible via RAM.

    Your clients don't need to provide you with their myGovID or RAM details – you'll add clients as you usually do through Online services for agents.

    Step 4 – Authorise others to act on your behalf

    The steps to get set up will be different, depending on whether your role in the business or practice is:

    If you're the principal authority, and have employees or other individuals who act on behalf of your practice, this is how to authorise others to act on your behalf:

    • Make sure all your employees set up their own myGovID.
    • Use RAM to authorise others to act on behalf of your practice – for example, employees who access client details. You need to provide the employee's details, such as legal name and email address. These details must match the details used to set up their myGovID.
    • If you have multiple employees with AUSkeys, you can use the Import AUSkey usersExternal Link function to create multiple authorisations based on existing information. If you use the Import AUSkey user function, you should note that Administrator AUSkeys are defaulted to have full access, which may include restricted client information. You can customise access levels in Access Manager.
    • Set the access level for each authorised user. You can authorise users with either full or custom access. Full access allows the authorised user to access all restricted clients, all registered agent numbers (RANs) and all business level permissions for the practice in Online services for agents. To change this, log in to RAM to edit the authorisationExternal Link for custom access. You'll be redirected to Access Manager to update these.

    Note: (Optional) You can use RAM to appoint an authorisation administrator (or administrators) if you'd like another person in your practice to manage other authorisations.

    If you have staff who are unable to provide enough eligible identity information (for example, if they are located overseas or are on temporary secondment in Australia), an exception process will be available in early 2020. Find out if you are eligible to access our online services with a Basic myGovID.

    Step 5 – If you use software to report to us (optional)

    If you use desktop or locally-hosted software (not cloud-based), you may need to undertake additional steps. Your digital service provider will guide you through this process.

    If you use cloud-based SBR-enabled software, you don’t need to undertake additional steps – your digital service provider will do this for you.

    Step 6 – Use myGovID and RAM (you've finished setting up)

    Unlike AUSkey, with myGovID you enter a four-digit code on the app login screen. If you're using the same internet browser every day, you can simply select remember me, open the app and select accept.

    You can set up myGovID on more than one personal device. If your phone is lost or stolen, your myGovID is easy to set up on your replacement phone.

    Resources

    We've prepared a range of resources to help tax professionals start working with myGovID and RAM.

    Factsheet

    User guide

    How to install a machine credential guideExternal Link

    Media and digital resources

    We've held a number of digital events and created videos to help you and support your transition to myGovID and RAM.

    Videos

    Webcasts/webinars

    FAQs

    Can I set up one myGovID for my whole practice?

    No. Your myGovID belongs to you and shouldn’t be shared with others. Anyone who will be acting on behalf of your practice needs their own myGovID and you will need to authorise them using RAM.

    Once you have authorised someone in RAM, they will use their myGovID to log in to RAM and accept the authorisation to act on behalf of your practice online.

    Why have my authorisations changed after using the import AUSkey user function? 

    If you choose to use the import AUSkey user function in RAM:

    Administrator AUSkey users will default to an authorisation administrator and will have Full access

    Standard AUSkey users will have Custom access applied.

    Full access allows the authorised user to access all restricted clients, all RANs and all business level permissions for the practice in Online services for agents.

    To change this, log in to RAM to edit the authorisationExternal Link for Custom access. You will be redirected to Access Manager to update these.

    If you need to contact us for help

    You can phone us for help if you have difficulty accessing or using myGovID or RAM after following the steps above and after checking:

    Last modified: 04 Feb 2020QC 60632