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  • Minimum system requirements

    For the best experience when using our online services, your device should meet our minimum system requirements.

    These minimum system requirements apply to our online services for:

    • individuals and sole traders (accessed via myGov)
    • agents (currently available to private beta participants only)1
    • non-residents.

    Note 1: If you're using an AUSkey to access these services, additional requirements apply. See AUSkey compatibilityExternal Link for more information.

    Check your system

    You can quickly check your system and settings against our minimum requirements using our Online services minimum system requirements check.

    Supported browsers

    We recommend using one of the supported browsers listed below for the best experience and improved online security.

    If you use another browser, you may experience issues or be prevented from accessing our services.

    Table 1: Online services - supported desktop browsers

    Browser

    Version

    Google Chrome

    66 or later

    Firefox

    41(see note)

    52 or later

    Note: If you are using a USB AUSkey, this will use Firefox version 41. This version of Firefox should not be updated as a USB AUSkey will only work on Firefox 41.

    Internet Explorer

    10 or later

    Safari

    10 or later

    Microsoft Edge

    16 or later

    Table 2: Online services - supported mobile browsers

    Browser

    Version

    Mobile Safari (iOS)

    10 or later

    Chrome for Android

    66 or later

    Other system requirements

    The following settings may also have an impact when accessing our online services.

    Table 3: Online services - other system requirements

    Setting

    Requirement

    Notes

    JavaScript

    Enabled

    Update this in your browser settings.

    Cookies

    Enabled

    Update this in your browser settings.

    Internet speed

    Download > 0.5Mbps

    Slow internet speeds may result in services running slowly or timing out.

    Ad-blocker software

    Anti-virus software

    Browser add-ons

    Adjust the settings of your software or browser add-ons to allow our online services to load correctly.

    This may involve whitelisting or adding an exception for the ato.gov.au domain.

    Network settings e.g. firewalls

    Ensure the ato.gov.au domain is not blocked.

    If you don't have access to update these settings (e.g. you're using a public computer or wi-fi network), try a different device or a different network.

    For technical assistance, you can contact the ATO technical helpdesk on 1300 139 373.

    Last modified: 22 Jun 2018QC 56067