Troubleshooting common errors and issues

How to resolve common errors and issues affecting all audiences when accessing ATO online services.

How to resolve common errors and issues in ATO online services for business and tax professionals.

Step by step instructions for confirming your Windows version or Mac operating system (macOS).

Step by step instructions for confirming your web browser version.

Step by step instructions on resetting your web browser, by browser type.

Step by step instructions on how to clear your browser cache and cookies, by operating system and web browser type.