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  • Minimum system requirements

    For the best experience when using our online services, your device should meet our minimum system requirements.

    These minimum system requirements apply to our online services for:

    • individuals and sole traders (accessed via myGov)
    • agents (currently available to private beta participants only)
    • non-resident businesses using our simplified online GST registration system.

    Note: If you're accessing these services using an AUSkey or AUSid, additional requirements may apply.

    See also:

    Check your system

    You can quickly check your system and settings against our minimum requirements using our online services minimum requirements system check. This system check applies to our online services.

    Check your system

    Supported browsers

    We recommend using one of the supported browsers listed below for the best experience and improved online security.

    If you use another browser, you may experience issues or be prevented from accessing our online services.

    Table 1: Online services – supported desktop browsers

    Browser

    Version

    Google Chrome

    66 or later

    Firefox

    41(see note)

    52 or later

    Note: If you're using a USB AUSkey, this will use Firefox version 41. This version of Firefox should not be updated as a USB AUSkey will only work on Firefox 41.

    Internet Explorer

    10 or later

    Note: Due to changes to Internet Explorer and Java occurring in April 2019, Internet Explorer users may not be able to use AUSkey to access online services such as the portals and Online services. We are recommending AUSkey holders using Internet Explorer switch to Chrome or Firefox browsers. To make the switch, download the AUSkey installer for Chrome and FirefoxExternal Link.

    Safari

    10 or later

    Note: AUSkey is no longer compatible with Safari browsers.

    Microsoft Edge

    16 or later

    Note: AUSkey is not compatible with Microsoft Edge browsers.
    Table 2: Online services – supported mobile browsers

    Browser

    Version

    Mobile Safari (iOS)

    10 or later

    Chrome for Android

    66 or later

    Other system requirements

    The following settings may also have an impact when accessing our online services.

    Table 3: Online services – other system requirements

    Setting

    Requirement

    Notes

    JavaScript

    Enabled

    Update this in your browser settings.

    Cookies

    Enabled

    Update this in your browser settings.

    Internet speed

    Download > 0.5Mbps

    Slow internet speeds may result in services running slowly or timing out.

    Ad-blocker software

    Anti-virus software

    Browser add-ons

    You may need to adjust the settings of your software or browser add-ons to allow our online services to load correctly.

    This may involve whitelisting or adding an exception for the ato.gov.au domain.

    Network settings eg firewalls

    Ensure the ato.gov.au domain is not blocked.

    If you don't have access to update these settings (eg you're using a public computer or wi-fi network), try a different device or a different network.

    Next step:

    • Contact our Technical Helpdesk – for help meeting these minimum requirements.

    Using browser add-ons

    Browser add-ons that block ads or trackers may have an unintentional impact on our online services.

    For example, some ad-blockers block content based on certain key words e.g. ‘ad’ or ‘advertising’. myTax references occupation types that contain these words 'e.g. advertising manager'. This means that the ad-blocker may misinterpret 'advertising manager' as ad content and prevent myTax from loading.

    Your browser add-on may also identify components of our online services as trackers. See below for commonly identified components and what we use them for:

    • Google analytics/Google tag manager – we use Google analytics to understand how our online services are being used in order to make improvements. No identifying information is collected. For more information on the use of Google analytics see Web browsing records – ATO privacy policy.
    • Qualtrics Site Intercept – we use this to ask you to complete surveys and submit feedback about our online services.
    • Atoonlinecdnstream.azurenet.net – this is not a tracker and is required for our online services. You will not be able to use our online services if this is blocked.
    • Omnichannel.ato.gov.au – this is used to support the webchat feature in myTax.
    Last modified: 18 Mar 2019QC 56067