Minimum system requirements

For the best experience when using our online services, your device should meet our minimum system requirements.

These minimum system requirements apply to our online services for:

individuals and sole traders (accessed via myGov)
agents (currently available to private beta participants only)
non-resident businesses using our simplified online GST registration system.

Note: If you're accessing these services using an AUSkey or AUSid, additional requirements may apply.

See also:

Check your system

You can quickly check your system and settings against our minimum requirements using our online services minimum requirements system check. This system check applies to our online services.

Check your system

Supported browsers

We recommend using one of the supported browsers listed below for the best experience and improved online security.

If you use another browser, you may experience issues or be prevented from accessing our online services.

Table 1: Online services – supported desktop browsers
Browser	Version
Google Chrome	66 or later
Firefox	41(see note) 52 or later Note: If you're using a USB AUSkey, this will use Firefox version 41. This version of Firefox should not be updated as a USB AUSkey will only work on Firefox 41.
Internet Explorer	10 or later
Safari	10 or later Note: Please be aware that the new release of Safari (Version 12) packaged with MAC OS codenamed “Mojave” is not compatible with AUSkey.
Microsoft Edge	16 or later

Table 2: Online services – supported mobile browsers
Browser	Version
Mobile Safari (iOS)	10 or later
Chrome for Android	66 or later

Other system requirements

The following settings may also have an impact when accessing our online services.

Table 3: Online services – other system requirements
Setting	Requirement	Notes
JavaScript	Enabled	Update this in your browser settings.
Cookies	Enabled	Update this in your browser settings.
Internet speed	Download > 0.5Mbps	Slow internet speeds may result in services running slowly or timing out.
Ad-blocker software Anti-virus software Browser add-ons	You may need to adjust the settings of your software or browser add-ons to allow our online services to load correctly.	This may involve whitelisting or adding an exception for the ato.gov.au domain.
Network settings eg firewalls	Ensure the ato.gov.au domain is not blocked.	If you don't have access to update these settings (eg you're using a public computer or wi-fi network), try a different device or a different network.

Next step:

contact our Technical Helpdesk – for help meeting these minimum requirements.

Using browser add-ons

Browser add-ons that block ads or trackers may have an unintentional impact on our online services.

For example, some ad-blockers block content based on certain key words e.g. ‘ad’ or ‘advertising’. myTax references occupation types that contain these words 'e.g. advertising manager'. This means that the ad-blocker may misinterpret 'advertising manager' as ad content and prevent myTax from loading.

Your browser add-on may also identify components of our online services as trackers. See below for commonly identified components and what we use them for:

Google analytics/Google tag manager – we use Google analytics to understand how our online services are being used in order to make improvements. No identifying information is collected. For more information on the use of Google analytics see Web browsing records – ATO privacy policy.
Qualtrics Site Intercept – we use this to ask you to complete surveys and submit feedback about our online services.
Atoonlinecdnstream.azurenet.net – this is not a tracker and is required for our online services. You will not be able to use our online services if this is blocked.
Omnichannel.ato.gov.au – this is used to support the webchat feature in myTax.

Last modified: 12 Nov 2018QC 56067