Minimum system requirements
For the best experience when using our online services, your device should meet our minimum system requirements.
These minimum system requirements apply to our online services for:
- individuals and sole traders (accessed via myGov)
- tax and BAS agents
- non-resident businesses using our simplified online GST registration system.
When accessing these services using myGovID and Relationship Authorisation Manager (RAM) or AUSid, additional requirements may apply.
See also:
Check your system
You can quickly check your system and settings using our online services minimum requirements system check.
Check your systemSupported browsers
For the best experience and improved online security, we recommend using one of the supported desktop browsers listed in:
- Table 1 – for supported desktop browsers
- Table 2 – for supported mobile browsers.
If you use another browser, you may experience issues or be prevented from accessing our online services.
Table 1: Online services – supported desktop browsers
Browser
|
Version
|
Google Chrome
|
66 or later
|
Firefox
|
41
52 or later
|
Internet Explorer
|
10 or later
|
Safari
|
10 or later
|
Microsoft Edge
|
16 or later
|
Table 2: Online services – supported mobile browsers
Browser
|
Version
|
Mobile Safari (iOS)
|
10 or later
|
Chrome for Android
|
66 or later
|
Other system requirements
You may also need to check the following settings on your device when accessing our online services.
Table 3: Online services – other system requirements
Setting
|
Requirement
|
Notes
|
JavaScript
|
Enabled
|
Update this in your browser settings.
|
Cookies
|
Enabled
|
Update this in your browser settings.
|
Internet speed
|
Download > 0.5Mbps
|
Slow internet speeds may result in services running slowly or timing out.
|
Ad-blocker software
Anti-virus software
Browser add-ons
|
You may need to adjust the settings of your software or browser add-ons to allow our online services to load correctly.
|
This may involve whitelisting or adding an exception for the ato.gov.au domain.
|
Network settings (e.g. firewalls)
|
Ensure the ato.gov.au domain is not blocked.
|
If you don't have access to update these settings (e.g. you're using a public computer or wi-fi network), try a different device or a different network.
|
Next step:
Using browser add-ons
Browser add-ons that block ads or trackers may have an unintentional impact on our online services.
For example, some ad-blockers block content based on certain key words (such as ‘ad’ or ‘advertising’). MyTax references occupation types that contain these words for example, 'advertising manager'. This means that the ad-blocker may misinterpret 'advertising manager' as advertising content and prevent myTax from loading.
Your browser add-on may also identify components of our online services as trackers. Common components we use include:
- Google analytics/Google tag manager – we use Google analytics to understand how our online services are being used so we can make improvements as needed. No identifying information is collected (see Web browsing records – ATO privacy policy).
- Qualtrics Site Intercept – we use this to ask you to complete surveys and submit feedback about our online services.
- Atoonlinecdnstream.azurenet.net – this is not a tracker and is required for our online services. You won't be able to use our online services if this is blocked.
- Omnichannel.ato.gov.au – this is used to support the webchat feature in myTax.
Check the minimum system requirements for using our online services for individuals and sole traders, agents and non-residents.