• Help with the DASP online application system

    The following topics will assist you when using the DASP online application systemExternal Link:

    Creating a shared secret

    When you first enter the DASP online application system, you will be asked to create a 'shared secret' by selecting a question and supplying your answer. Whenever you revisit the system, you'll need to answer the question correctly.

    This aims to prevent unauthorised persons from seeing your application. For added security, your question and answer will be stored in the system in an encrypted format.

    When creating your shared secret, there are 10 questions you can choose from. Select a question that only you will know the answer to. Your answer may:

    • be any text from 1 to 20 characters long
    • be one or more words
    • include numbers.

    If you enter any extra spaces before, between, or following your answer, these will be ignored by the system when the answer is saved.

    The most important thing is that you remember your answer, as you will need to enter it if you return to the system. You will be given three chances to type the correct answer when you want to re-enter the system.

    Forgotten the answer to your shared secret?

    If you've forgotten the answer to your shared question, email us at DASPmail@ato.gov.au and provide your:

    • full name
    • date of birth
    • email address and telephone number
    • passport country
    • passport number
    • tax file number (TFN) – this is optional; however supplying it assists in locating your account and processing your request.

    We will advise you by email when the shared secret has been removed.

    Information you must provide with your claim

    If you apply using the DASP online application system, you will need to provide your:

    • name, date of birth and other personal details
    • email address
    • passport country
    • passport number
    • TFN (optional)
    • super account details, including your super fund (provider)'s Australian business number (ABN) – you can use the system to search for the ABN based on the fund's name
    • visa information – if you were a working holiday maker.

    If we have any records of your super, the system will automatically present an application for each super account found during the search. You must then supply as much additional information as possible, such as the super fund number, the fund's client identification and the date you joined the fund. Your superannuation statements should help you find this information.

    To find out about information requirements for claims made directly to your super fund by completing the paper form, refer to the Application for a departing Australia superannuation payment form (NAT 7204).

    If you don’t know your super fund's ABN, contact the fund directly or you can use Super Fund LookupExternal Link to search for the fund's postal address and ABN.

    Your TFN is optional

    You do not have to provide your Australian tax file number (TFN); however, providing it will help us identify your super accounts and expedite your claim.

    You can find your TFN on:

    • your income tax notice of assessment (NOA)
    • any correspondence we have sent you
    • copies of your payment summaries from your employer.

    If you have a registered tax agent, you can ask them for your TFN.

    If you still can't find your TFN, phone us on 13 28 61 or +61 2 6216 1111 from overseas. You need to provide information for verification purpose before we can discuss your personal details. Alternatively, you can complete the form Tax file number – application or enquiry for an individual living outside Australia and return it to us.

    Visa information

    You must provide visa information if you apply either using the DASP online application system or paper application form if you have held:

    • a subclass 417 (Working Holiday) visa
    • a subclass 462 (Work and Holiday) visa
    • an associated bridging visa.

    If you have not held one of these visas, you do not need to complete this section if you are using the DASP online application system. Leave the row blank and select Next to progress your online application.

    If you are required to enter visa information then you must complete the row with both visa type and the effective dates. If a row has incomplete information, you will receive an error message and will not be able to progress.

    Visa information entered in the DASP online application system cannot be changed once saved, so make sure you check the details before saving them.

    Visa types

    There are four visa types which you can select in the DASP online application system:

    • 417 – Working Holiday visa
    • 462 – Work and Holiday visa
    • Bridging visa
    • Other visa type (not 417 or 462).

    You are required to list all Australian visas with working rights (including bridging visas) issued to you, starting with the 417 or 462 visas.

    Effective dates

    Once you have selected the visa type, you will need to provide the effective dates.

    The DASP online application system will not let you enter visa information where the:

    • effective 'to' date is before the effective 'from' date
    • effective 'from' date is after the effective 'to' date
    • information is duplicated.

    The effective dates you provide for your visas should not overlap. For example, the start date of a second visa should be after the end date of the first visa. If you provide overlapping dates, your super fund will have to contact you to clarify and your application may take longer to be processed.

    Multiple visas

    The DASP online application system provides 40 rows to enter visa information. If you have more than 40 visas to enter, you will need to contact your super fund directly to provide the additional visa information.

    Entering visa details

    After you have entered your visa information, selecting the:

    • Next button – will save the information entered and progress to the next screen. Saved visa information cannot be changed, however you can add more visa information, up to 40 visas.
    • Clear button – will remove all the visa information entered and you will need to enter them again.
    • Back button – will move you to the previous screen without saving the visa information you've entered. Any visa information you had entered will be lost and you will need to enter them again.
    • Exit button – will exit the screen without saving the visa information you've entered. Any visa information you had entered will be lost and you will need to enter them again.

    See also:

    If DASP Online doesn’t find your super

    If you know you have super, but the DASP online application system doesn't locate it, you can select 'Add application' on the ‘Add an application’ page and start a claim using the Australian business number (ABN) belonging to the fund that holds your super.

    If you’re not sure of your super fund's ABN, you can check this on the fund's statement or the Superfund LookupExternal Link.

    Re-entering the online system

    To re-enter the DASP online application system, you need to provide your personal details and answer the shared secret question you created.

    To view your existing applications, you must enter exactly the same personal details (TFN, name, passport details and date of birth) you used when accessing the system for the first time. If you supplied your TFN the first time, you should supply it when re-entering the system. If you did not supply your TFN the first time, you should not supply it next time.

    If you don't provide exactly the same details, you will still be able to create a new application, but not view existing applications.

    Viewing claims you've created

    The ‘Applications for Payment’ page presents a summary of applications you’ve created. Applications will be displayed by their status:

    • submitted (if it’s been sent to the holder of your super)
    • rejected (if the fund has rejected the claim)
    • new application (if you have created but not yet submitted the claim)
    • not to be forwarded (if you elected to hold the claim)
    • transferred (if your fund rejected the claim because they transferred your super to another fund, or to us).

    Although you can re-enter the system and view applications you submitted, you cannot tell whether your super fund has processed the claim.

    Generally, a super fund will process a claim within 28 days, unless they require more information from you. Contact the fund directly for enquiries regarding your claim.

    If an application you saved or submitted is not displayed, it is likely that you entered different personal details when you accessed the system this time, than what you originally entered.

    If you need to change your claim

    Once a claim has been submitted to your fund it appears on the ‘Submitted applications’ page in the DASP online application system and can be viewed, but not changed. So, check the details carefully before you submit the claim.

    To make changes, you will need to contact your fund directly. The contact details of the fund are also displayed on the ‘Submitted applications’ page.

    It is possible to view and update claims that you’ve saved in DASP Online before submitting them to your fund or to us. To access the application you will need to answer the shared secret you created when saving the claim.

    Response and processing times

    Eligibility verification

    It usually takes around 45 seconds for the system to perform an online check and to search for your super. Make sure you enter exactly the same details as they appear on your passport, so we can identify you.

    Online application

    Online application should take around 30 minutes to complete.

    Checking progress of your claim

    The service standard for processing a DASP claim is 28 days from when you lodged your complete application.

    If, after 28 days, you haven't received your DASP, and your super money is held with your fund, contact your super fund directly to enquire on the progress of your claim.

    If, after 28 days, you haven't received your DASP, and your superannuation money is held by us, contact us about the progress of your claim.

    When lodging your online DASP application, if your super money was held by us, your application would have shown 'Payment of unclaimed superannuation money', 'Superannuation guarantee' or 'Superannuation holding accounts reserve' instead of the super fund name.

    Note: The DASP online application system allows you to re-enter the system to view your claim but does not provide the status or progress of your application.

    Other matters

    Authorising someone to lodge on your behalf

    You can:

    • authorise someone else to claim a DASP on your behalf
    • authorise a DASP 'intermediary' to claim for you using the DASP online application system – DASP intermediaries are either  
      • tax agents who have full registrations with the Tax Practitioner Board (TPB)
      • individuals or organisations that have conditional tax agent registrations with the TPB for the purpose of claiming DASP and they must have          
        • a DASP Agreement with the ATO
        • obtained your written authority to claim (before doing so) and register this with us by adding your details to their ATO Tax Agent Client List
    • nominate a representative to claim on your behalf using a DASP paper form.

    Note: Anyone claiming on your behalf using a paper claim form will have to satisfy the holder of your super that they have the authority to make the claim for you. You should check with the holder to find out what documentation they require.

    Claiming super for a deceased temporary resident

    If you believe you may be entitled to receive the super benefits of a deceased temporary resident you cannot use the application system to make the claim. The system is only available to temporary residents to claim their own super, or to DASP intermediaries that have been authorised to claim on behalf of their temporary resident clients.

    To claim super held by a fund for a deceased temporary resident, contact the fund directly.

    If you believe you are entitled to claim super we are holding for a deceased temporary resident, you should complete the relevant ATO-held super claim form.

    See also:

    You cannot submit a claim before leaving Australia

    You may only submit a claim for DASP once you have left Australia and your visa has ceased to be in effect (expired or cancelled).

    If you are still in Australia, or your visa is still in effect, you may commence and save a DASP claim using the online application system, but you cannot submit it until you are eligible to apply.

    Every time you access the system you must enter exactly the same personal details.

    Cancelling your visa if you've departed Australia

    If you have departed Australia, but your visa is still in effect, you may submit a request to the Department of Immigration and Border ProtectionExternal Link to cancel your visa. You will need to complete parts A, C and D of the Certification of Immigration Status and/or request to cancel a Temporary Resident visa (Form 1194).

    Alternatively, you can make a request by emailing Super.Hobart@border.gov.au with the following information:

    • a clear statement that you wish to have your visa cancelled
    • your full name and date of birth
    • your passport number when you visited Australia
    • the subclass of the visa you wish to have cancelled
    • your current residential address
    • the date that you departed Australia.

    You must also provide details of all people who:

    • hold a visa because they are a member of your family unit
    • hold a visa only because you hold your visa, including people who were included in your visa application.

    The Department of Immigration and Border Protection does not charge a fee for cancelling a temporary resident visa.

    Returning to Australia later on a new visa

    Claiming a DASP will not affect any future visa applications.

    If you have any questions about your current or future immigration status, or visa, contact the Department of Immigration and Border Protection, by:

      Last modified: 01 Sep 2017QC 24169