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  • If you don't agree with the decision we make

    If you don't agree with the decision we have made, contact us so we can explain our decision.

    If your application was:

    • not approved because you didn't provide sufficient evidence – you need to submit a new application with all the required documentation
    • partially approved and you have new evidence – you need to submit a new application with the required documentation for the balance remaining that was not approved
    • rejected because you didn’t provide sufficient evidence – a request for review generally won’t be successful. If you have new or additional information, you should submit a new application.

    If, after contacting us, you still believe we made an incorrect decision based on the information in your application, you can request a review of our decision. You must submit your request within 14 days of the date of the original decision letter.

    Next step:

    How to withdraw your application

    You can't amend your application after it has been submitted.

    To withdraw an application, contact us and provide us with your application reference number.

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      Last modified: 05 Feb 2021QC 60034