Our identity-matching capability is used to identify individual and non-individual entities reported to us from multiple external sources. The process is mainframe-based and uses an ATO-designed software solution (technical standard). The technical standard supports all our data-matching programs and aligns with OAIC guideline 4.7.
We use over 60 sophisticated identity-matching techniques to ensure we identify the correct taxpayer when we obtain data from third parties. This technique uses multiple identifiers to obtain an identity match.
The identity-matching process appends matching information to the original reported transaction to include an ATO identifier number and a three-character outcome code that indicates to the user the level of matching confidence for the transaction. For example, where a name, address and date of birth are available, all items are used in the identity-matching process. Very high confidence matches will occur where all fields are matched.
Additional manual processes may be undertaken where high confidence identity matches do not occur, or a decision taken to destroy the data with no further action. Our manual identity-matching process involves an ATO officer reviewing and comparing third-party data identity elements against ATO information on a one-on-one basis, seeking enough common indicators to allow confirmation (or not) of an individual's identity. We commonly call this process manual uplifting.
Data analysts use various models and techniques to detect potential discrepancies, such as under-reported income or over-reported deductions. Higher risk discrepancy matches will be loaded to our case management system and allocated to compliance staff for actioning.
Lower risk discrepancy matches will be further analysed, and a decision made to take some form of compliance or educational activity, or to destroy the data.
To maintain integrity of the administration of the tax and superannuation systems, only those with a direct and genuine ‘need to know’ can access the technical standards for our identity and discrepancy matching solutions.
Where administrative action is proposed, additional checks will take place to ensure the correct taxpayer has been identified. The taxpayers will be provided with the opportunity to verify the accuracy of the information before any administrative action is taken.
Where an individual has asked to have their income tax returns amended through this streamlined process, we will have contacted the individual and made them aware of the process.
Where we detect a discrepancy that requires verification, we will contact the taxpayer usually by phone, letter or email.
Before any administrative action is taken, taxpayers will be given the opportunity to verify the accuracy of the information obtained by us. Taxpayers will be given at least 28 days to respond before administrative action is taken.
For example, where discrepancy-matching identifies that a taxpayer may not be reporting all their income, but in fact they're reporting the income under another entity, the taxpayer will be given the opportunity to clarify the situation.
The data may also be used to ensure that taxpayers are complying with their other tax and superannuation obligations, including registration requirements, lodgment obligations and payment responsibilities.
In cases where taxpayers fail to comply with these obligations, after being reminded of them, prosecution action may be instigated in appropriate circumstances.
Where a taxpayer has correctly met their obligations, the use of the data will reduce the likelihood of contact from us.
If you're not satisfied with how we have collected, held, used or disclosed your personal information, you can make a formal complaint by:
- using the online complaints form at ato.gov.au/complaints
- phoning our complaints line on 1800 199 010
- using the National Relay Service (NRS) call numbersExternal Link (if you have a hearing, speech or communication impairment)
- sending us a free fax on 1800 060 063
- writing to us at:
PO Box 1271
ALBURY NSW 2640.
If you're not satisfied with the outcome of the privacy complaint, you can contact the Office of the Australian Information Commissioner.
More details on the process can be found on the OAIC website at oaic.gov.au/privacy/making-a-privacy-complaintExternal Link.