Live chat

Live chat is available for clients lodging via myTax.

15 December 2025

End-of-year office closure

During the Christmas and New Year holiday period, live chat will be unavailable from midday (AEDT) Wednesday 24 December 2025 until 10:00 am (AEDT) Friday 2 January 2026.

Access live chat

Our live chat service is currently only available for users of myTax.

On Australian national public holidays, our live chat service is closed throughout Australia.

Note: To use myTax, you need to have a myGov account linked to the ATO.

Accessing live chat services
Service	Enquiry type	How to access	Operating hours
myTax	myTax questions including: Income and deductions Private health insurance Amendments and ATO errors Tax offsets General tax information.	Start your return with myTax Note: To use myTax, you need to have a myGov account linked to the ATO.	10:00 am to 6:00 pm Monday to Friday (AEDT)

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