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  • Live chat

    Christmas 2019 shutdown

    Please note: All services below will not be available during the ATO Christmas closure (noon Tuesday 24 December to 10.00am Thursday 2 January 2020).

    On Australian national public holidays our live chat service is closed throughout Australia.

    Our live chat service is currently only available for users of myTax or Small business assist.

    Accessing live chat services


    Enquiry type

    How to access

    Operating hours


    myTax questions including:

    • Income and Deductions
    • Private Health Insurance
    • Amendments and ATO errors
    • Higher Education Loans
    • Tax Offsets
    • Income tax advice
    • Capital gains tax


    Start your return with myTax

    Live chat services can only be accessed in sections 3 (Personalise return) and 4 (Prepare return) of myTax.

    Note: To use myTax, you need to have a myGov account linked to the ATO.

    Monday to Friday (AEDT)


    Saturday (AEDT)

    Small business assist

    Small business questions including:

    • GST
    • ABN/AUSkey
    • BAS
    • Accounts enquiries
    • Update details


    Open Small business assist

    Live chat is available within Small business assist once you search for your enquiry topic.

    Monday to Friday (AEDT)


    Saturday (AEDT)

    Last modified: 06 Dec 2019QC 52583