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Individuals self-help services and support

You can use ATO online services such as myTax, the ATO app and self-help phone at any time to manage your tax and super.

Last updated 18 April 2024

ATO online services

Individuals and sole traders can use ATO online services to access information and manage their tax and super affairs in one place.

To access ATO online service you need to create a myGov account link it to the ATO, then you can use the service to:

Lodge online using myTax

You can use myTax through ATO online services or the ATO app to:

Start your tax return with myTax

If you need help to prepare and lodge your tax return, you may be eligible for help through the Tax Help program or the National Tax Clinic program.

ATO app

Use the ATO app to access and manage your tax and super on the go, you can:

  • quickly access your account – set up a login using your mobile device's security features like face and fingerprint recognition.
  • prepare and lodge your tax return, and follow the processing from start to finish
  • record information such as work-related expenses and other deductions with the myDeductions tool and upload these records at tax time
  • view in real-time when your lodgments and payments are due and seamlessly action them
  • access features and tools to help you manage your tax and super, such as the tax withheld calculator or ABN lookup tool.

To access ATO online services through the ATO app you need to:

Self-help phone service

Our self-help phone service is an automated service, where you select options using a phone keypad.

Use our Individuals self-help phone service to:

  • track the progress of your tax return
  • search for your lost super
  • apply for a franking credits refund
  • make a payment arrangement for a debt that is less than $200,000
  • order publications and forms
  • retrieve your existing tax file number.

Before you phone us, make sure you have your TFN to identify you. If you don't have your TFN we may need further details to identify you.

Order a paper publication by phoning the automated ATO Publications ordering serviceExternal Link. Or you can download and print or submit an order for publications online.

Self-service facilities in Services Australia

Our staff are available in the following Services Australia service centres to help you access our self-serve facilities online between 8:30 am and 4:30 pm:

We encourage you to try to find a solution online before attending a service centre.

Authorised by the Australian Government, Canberra.