Chief Digital Officer's foreword
The importance and complexity of the ATO’s role in the Australian economy means it’s critical that the experiences and digital services we provide make it easy for clients to engage with us and that we enable streamlined registrations, and tax and superannuation to ‘just happen’.
Since our first digital strategy in 2016 we have delivered a range of transformative changes and new digital services for taxpayers, intermediaries, business and digital service providers. This has contributed to the ATO having a solid foundation that we can be proud of and can continue to build upon to achieve our 2025 vision for the ATO to be a leading digital business, shaping trusted and effective digital services and ecosystems.
Today we have strong digital take-up in the community, beneficial relationships with our partners and we are recognised as a global leader in the provision of government digital services. We still, however, need to go further to fully digitalise our business to deliver great experiences to the community and provide our staff with the ability to perform their jobs more effectively.
This digital strategy is a critical deliverable of the ATO corporate plan 2023–24 key focus area: enable data and digital investment through sustained efficiencies. It highlights what digital makes possible for the next 3 years and beyond.
Achieving our 2025 vision requires good quality verifiable data, further embedding of Digital Identity, enhanced self-service options, expansion of our fraud capability and continued focus on natural systems. Importantly, this enables us to achieve our aspiration to be fully digitalised by 2030.
We will continue to look ahead at what is required to be future ready and take the necessary steps to be prepared.
Our focus will always be on supporting everyone in the community and while we must design digital first and end-to-end, we continue to support those that are unable to operate in digital ways.
We continue to have much work ahead as we progress towards 2030, but I’m encouraged by what we’ve achieved to date and confident this strategy positions us well to realise our vision.
Elissa Walker
ATO Chief Digital Officer
Acknowledgment
The Australian Taxation Office acknowledges the Traditional Custodians of the lands upon which we live and work, and we pay our respects to Elders, past, present and emerging. We recognise the unique relationship Aboriginal and Torres Strait Islander peoples have to Country, culture and community and the important role this plays in us all walking together as Australians.
We value the contribution Aboriginal and Torres Strait Islander peoples make to our organisation and the broader tax, superannuation and registry systems.