Website accessibility
Our website aims to meet Level AA success criteria from the Web Content Accessibility Guidelines (WCAG) 2.2External Link.
We acknowledge there are some known issues that we are currently addressing, which may impact accessibility. You can find out more about using our website.
Contact us if you need more help accessing information.
Assistive technologies
Our website is optimised to use assistive technologies like screen readers, magnifiers, navigation switches and speech recognition software.
Browsers and devices
Our website works with modern web browsers. It uses responsive web design that adjusts to fit the size and type of device you use, for example, smartphone, tablet or desktop.
HTML first
We provide content in HTML format whenever possible.
Some content is only available in Portable Document Format (PDF). We know this can cause problems for some users.
Contact us if you need help with PDFs or you're having other accessibility issues with our site.
For more information about how we deliver digital services that meet the needs of the Australian community, see:
Call services for hearing or speech/communication difficulties
If you are d/Deaf, hard of hearing or have a speech/communication difficulty you can contact us through the National Relay ServiceExternal Link (NRS), as follows:
- Contact the NRS through your preferred NRS call channel, detailed in NRS call numbers and linksExternal Link.
- Provide the NRS with the ATO phone number you want to call.
Indigenous helpline
The Indigenous helpline is available for Aboriginal and Torres Strait Islander peoples to get help with their tax and super.
You can phone us on 13 10 30 between 8:00 am and 6:00 pm, Monday to Friday (except public holidays).
Information in your language
If you prefer to speak with us in a language other than English, you can phone the Translating and Interpreting Service (TIS National).
This free service provides an interpreter in one of these available languagesExternal Link. The service will phone us with an interpreter so we can help with your query.
To contact TIS National, between 8:00 am and 6:00 pm AEST, Monday to Friday, phone:
- 13 14 50 if you're in Australia
- +61 3 9268 8332 if you're outside Australia.
We have some information available in other languages.
TIS National does not provide interpreting services for Indigenous languages. Information about Indigenous interpretersExternal Link is available on the National Indigenous Australians Agency website.
Easier to read content
We understand that people have different needs when accessing information.
We have developed some information that is written in a way that is easier to read. This way of writing can help people to understand tax and super better.
Nominating someone to act on your behalf
You can nominate someone to act on your behalf, see Update your authorised contacts.